Jacob Noriega
San Antonio,TX
Summary
Dynamic professional with a proven track record at Wells Fargo, excelling in daily banking, conflict resolution and fraud prevention. Recognized for enhancing customer satisfaction through exceptional service. Adept at ensuring clients needs are met, driving strong results and satisfaction.
Overview
4
4
years of professional experience
Work History
Personal Banker
Wells Fargo
03.2024 - Current
- Responded promptly to customer queries and complaints to find solutions and diffuse tension.
- Identified potential fraud risks on accounts and reported suspicious activities to management.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
Sales representative
GNC
01.2022 - 01.2024
- In my role at GNC I used product knowledge for thousands of items we sold to meet client needs and ensure satisfaction
- I specialize in build rapport with clients leading me to accomplish key needs and prioritize clients along with securing a sale for the company
- Created detailed reports on daily, weekly, and monthly sales activity.
Customer service
Prospect
01.2021 - 01.2022
- In my role with Prospect, I worked as a customer service assistant for high end clients, ensuring they are organized and prepared before and after their flight
- I managed heavy workloads including verifying sensitive information.
- I have been awarded and recognized for my going above and beyond for my clients on multiple months for my excellent customer service and dedication to my role
Education
Associate of Business Administration - Business
Northwest Vista College
San Antonio, TX10-2024
Skills
- Excellent Communication skills
- Excellent customer service skills
- Conflict Resolution
- Punctual with Clients & Work
- Project management
- Fraud prevention
Timeline
Personal Banker
Wells Fargo
03.2024 - Current
Sales representative
GNC
01.2022 - 01.2024
Customer service
Prospect
01.2021 - 01.2022
Associate of Business Administration - Business
Northwest Vista College