Jacob Novak
Vancouver,WA
Summary
Dynamic and results-oriented professional with a proven track record at Daybreak Game Company, excelling in system troubleshooting and user training. Expert in equipment maintenance and exceptional in fostering customer satisfaction. Demonstrated ability to enhance operational efficiency and ensure regulatory compliance, significantly contributing to organizational success.
Overview
6
6
years of professional experience
Work History
ITS Technician
Daybreak Game Company
02.2022 - Current
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Maintained office PCs, networks and mobile devices.
- Performed troubleshooting and repaired hardware faults among company systems.
- Set up PCs, projectors, and microphones for use in video conferencing rooms.
- Corrected connectivity faults to restore user access to local networks, cloud-based storage and public web.
- Monitored server room, wireless network and other server infrastructure, keeping systems running smoothly.
- Established, repaired and optimized networks by installing wiring, cabling and devices.
Medication Technician
Concepts in Community Living
05.2021 - 08.2022
- Unpacked, sorted, counted, and labeled all incoming medications to keep optimum inventory levels.
- Interacted with patients and monitored vital signs during time of admission to report details to registered nurse.
- Reviewed patient progress to document effects of any prescribed medication.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Explained treatment procedures, medications, and diets to inform patient and patient's family of care and progress.
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
Building Engineer
Red Lion Hotels
08.2020 - 02.2022
- Performed preventive maintenance and corrective repair to maintain buildings, industrial systems, equipment and grounds.
- Stooped, stood, climbed and lifted heavy equipment to perform installations.
- Surveyed and tracked mechanical, plumbing and electrical equipment to enhance service quality and comply with preventive maintenance plans.
- Maintained computerized or manual equipment logs to detail preventive work.
- Responded quickly to emergencies and summoned additional assistance to mitigate potentially hazardous situations.
- Liaised with vendor to coordinate quarterly fire alarm testing and maintenance.
Security Officer
Wildhorse Resort and Casino
04.2018 - 05.2021
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Patrolled and monitored premises in company vehicle, and by foot.
- Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
- Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
- Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
- Checked and verified photo identification prior to granting facility access.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
Education
GED -
Legacy High School
Vancouver, WA04.2017
Skills
- Issue Analysis
- Equipment Maintenance
- Cost Control
- Environmental Compliance
- Equipment Repair
- Blueprint Reading
- Customer Service
- Component Replacement
- System Troubleshooting
- User Training
- Operations Monitoring
- Quality Control
- Investigation documentation
- Visitor tracking
- Emergency Response
- Arrest procedures
- Access Control
- Stationary surveillance
- Document Management
- CCTV Surveillance
- Emergency Management
- Crime Prevention
- Electronic surveillance
- Staff Management
- Threat Management
- Daily living assistance
- Records Updating
- Privacy and confidentiality
- Medical Records Management
- Healthcare regulations
- Regulatory Compliance
Timeline
ITS Technician
Daybreak Game Company
02.2022 - Current
Medication Technician
Concepts in Community Living
05.2021 - 08.2022
Building Engineer
Red Lion Hotels
08.2020 - 02.2022
Security Officer
Wildhorse Resort and Casino
04.2018 - 05.2021
GED -
Legacy High School
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