Jacob O'Brien
Davisburg,MI
Summary
Hospitality professional with extensive bartending and customer service experience in high-volume settings. Skilled at building rapport, delivering exceptional guest experiences, and staying organized under pressure. Brings a disciplined, team-oriented approach shaped by work in sales and the U.S. Air Force.
Overview
16
16
years of professional experience
Work History
Bartender
The Gold Pan Saloon
11.2019 - 08.2025
- Served high customer volumes during special events, and daily operations, generating up to $3,500 alcohol sales as a solo bartender
- Kept bar presentable and well-stocked to meet customer needs.
- Completed opening and closing responsibilities, including sales reports, cash drawer preparation, and inventory management.
- Built strong relationships with tourists and regulars, contributing to repeat business and a welcoming atmosphere.
- Created memorable experiences by engaging guests with knowledgeable recommendations and friendly service.
Sales Representative
Greenpeace
02.2016 - 10.2019
- Served as the Director of Fun, organizing team-building events and office contests to strengthen workplace culture.
- Coordinated office travel logistics, assembling teams and managing trip planning.
- Maintained high-level knowledge of organizational initiatives to effectively engage potential supporters.
Server
The Cheesecake Factory
07.2013 - 11.2018
- Provided exceptional guest dining experiences using strong menu knowledge, including dietary restrictions and specialty items.
- Practiced collaborative teamwork to eliminate service gaps during peak hours.
- Used POS systems to process orders, manage payments, and provide accurate billing.
- Supported large teams by maintaining efficiency and organization in a high-volume environment.
Airman
US Air Force
11.2009 - 05.2012
- Demonstrated discipline, reliability, and high ethical standards.
- Contributed to team-based operations and problem-solving under demanding conditions.
- Collaborated with diverse teams to accomplish mission objectives, ensuring seamless coordination and maintaining a high standard of professionalism.
Skills
- Exceptional customer service & relationship building
- High-volume bartending & alcohol sales
- Team-oriented communicator
- Strong multitasking & organizational skills
- POS systems, cash handling & inventory
- Problem-solving & conflict resolution
- Reliable, detail-oriented, and adaptable
Timeline
Bartender
The Gold Pan Saloon
11.2019 - 08.2025
Sales Representative
Greenpeace
02.2016 - 10.2019
Server
The Cheesecake Factory
07.2013 - 11.2018
Airman
US Air Force
11.2009 - 05.2012