Jacob Olson
Noodles & Company
Shakopee,MN
6
years of professional experience
Work History
Shift Manager
5 Years 11 Months- Trained and mentored team members on service excellence and operational efficiency.
- Implemented process improvements to enhance customer satisfaction and streamline workflows.
- Supervised daily operations, ensuring adherence to food safety and sanitation standards.
- Managed inventory levels, reducing waste through effective stock control measures.
- Collaborated with management on staff scheduling to optimize labor costs and service quality.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
Lawn Care Technician
3 Months- Improved customer satisfaction by providing timely service and addressing concerns promptly.
- Executed applications of fertilizers, herbicides, and pesticides following safety regulations.
- Trained and mentored junior technicians in proper equipment usage and safety protocols.
- Developed and implemented customized lawn care plans based on soil analysis and customer preferences.
- Collaborated with sales teams to educate clients about available services and upsell options.
Automotive Service Writer
7 Months- Coordinated customer service inquiries to ensure timely resolution of automotive service issues.
- Developed strong customer relationships through effective communication and follow-up on service feedback.
- Maintained accurate records of service orders and customer interactions using proprietary software systems.
- Assisted technicians by providing necessary parts and ensuring smooth workflow in service department.
- Led initiatives to streamline scheduling, reducing customer wait times and improving overall satisfaction ratings.
Team Member
4 Months- Delivered exceptional guest service, promoting positive experiences and fostering repeat visits.
- Collaborated with team members to maintain park cleanliness and operational efficiency during peak hours.
- Trained new staff on safety protocols, ensuring compliance and enhancing team performance.
- Assisted in managing inventory levels, contributing to streamlined supply chain processes.
Education
High School Diploma
- 3.5 GPA
- Ranked in Top 15% of class
- Completed AP course in computer programming
Associate of Applied Science - Business Management
Skills
Cash management
Customer service focus
Decision-making
Safety compliance
Opening and closing procedures
Relationship building
Interests
Literature
Music
Investing
Marketing
Sports
Social Media
Outdoors
Timeline
Lawn Care Technician
TruGreen
06.2025 - 09.2025Read More
Automotive Service Writer
Walmart
03.2024 - 10.2024Read More
Team Member
Cedar Fair
05.2021 - 09.2021Read More
Shift Manager
Noodles & Company
09.2020 - CurrentRead More
Brigham Young University, Rexburg, ID, US
Associate of Applied Science from Business Management
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Shakopee Highschool
High School Diploma
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