Jacob Olsson
Wetumpka,AL
Summary
Accomplished Card Service Specialist with a proven track record at Max Credit Union, enhancing client retention through exceptional customer care and efficient problem-solving. Skilled in data entry and customer service, adept at navigating various computer operating systems. Demonstrated ability to improve service delivery, leveraging clerical experience and technical proficiency in Word/Excel.
Overview
5
5
years of professional experience
Work History
Card Service Specialist
Max Credit Union
Montgomery, AL
12.2023 - Current
- Provide guidance and information regarding group members concerning their bank cards and their benefits.
- Respond to members' inquiries.
- Solve problems between bank institutions in a courteous and respectful manner.
- Process group members' applications and their requests for ATM, debit, and credit cards.
- Input members' files in computer system, verify accuracy of cards issued, and ensure completion of delivery.
- Provided excellent customer service to guests and answered inquiries regarding services, products, and prices.
Bank of America Customer Service
Sitel Group
Montgomery, AL
06.2022 - 12.2023
- Responsible for customer care including phone, emails and monitoring transactions
- Solve customers inquires regarding deposits
- Dealing with deposit fees and customers concerns regarding their personal banking account
- Knowledgeable by integrating work through computer platforms by navigating using multiple monitors
- Provide excellent customer care and deliver of services.
DST
CSL Plasma
Montgomery, AL
12.2020 - 03.2021
- Responsible for staging the plasma equipment.
- Provide donors comfort during their scheduled visits.
- Complete the process of disconnecting equipment when procedures are completed.
- Provide a safe and healthy facility.
- Assist with other assignments as needed
CNA Med/Technician
Elmore County Community
Wetumpka, AL
03.2020 - 06.2020
- Provided medical tech responsibilities at the Elmore County Hospital during the COVID-19 outbreak.
- Provided assistance to the medical staff, as trained, regarding taking appropriate care for the patient.
- Provided full patient care, from day-to-day procedures.
- Minor responsibility of keeping up with patient charts.
Education
High School Diploma -
Wetumpka High School
Wetumpka, AL05-2018
Skills
- Client Retention Strategies
- Consultative Sales
- Call Management
- Complaint resolution
- Scheduling
- Account updating
- Data Collection
- Report Generation
- Product Knowledge
- Paperwork Processing
- Adaptive team player
- In-store support
- Administrative Support
- Problem-solving abilities
Accomplishments
- Valid Alabama Driver license
- CNA
- CPR Certfication
Timeline
Card Service Specialist
Max Credit Union
12.2023 - Current
Bank of America Customer Service
Sitel Group
06.2022 - 12.2023
DST
CSL Plasma
12.2020 - 03.2021
CNA Med/Technician
Elmore County Community
03.2020 - 06.2020
High School Diploma -
Wetumpka High School
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