Jacob Ortiz
Dallas,TX
Summary
Dynamic professional with a proven track record in the U.S Army, excelling in hardware troubleshooting and teamwork. Demonstrated ability to enhance system reliability and team efficiency, achieving high levels of customer satisfaction. Skilled in network administration and fostering collaborative environments, adept at multitasking and analytical problem-solving. Proficient IT Specialist offering more 2 years of experience in helpdesk operations, network maintenance and mobile device support. Applies technical expertise and diagnostic abilities toward solving problems and maintaining usability and performance. Versed in large data storage networks, voice/data innovations and VPNs. Successful at completing new installations, updates and configuration of network components. Experienced in setting up devices, troubleshooting issues and optimizing settings. Knowledgeable about maintaining current software and hardware to meet user needs.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Security Officer
Iidon Security Associates
Dallas, TX
01.2024 - 05.2024
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises by foot.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Reported suspicious activities and persons to law enforcement.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
Network Communication System Specialist
Army
Fort Bragg, NC
11.2020 - 11.2023
- Provided exceptional support services to internal stakeholders by resolving technical issues quickly and accurately.
- Troubleshot critical issues swiftly, maintaining a consistently high level of system performance and reliability.
- Managed routine maintenance tasks, such as updating software, patching security holes, and replacing outdated hardware components.
- Mentored junior team members in best practices for system administration, fostering a supportive learning environment.
- Investigated and corrected problems with printers, copiers and other peripheral devices.
- Monitored network hardware operations to evaluate proper configuration.
- Improved overall user experience through support, training, troubleshooting, improvements and communication of system changes.
Security Officer
Golden Rule Charter School
DeSoto, TX
08.2019 - 09.2020
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, and by foot.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
Team Member
Target
Cedar Hill, TX
11.2018 - 06.2019
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Maintained general knowledge of departments to help customers quickly locate products and merchandise.
- Organized and recovered shelves, put away returns, and cleaned spills and messes to maintain high standards throughout sales floor.
- Increased customer satisfaction by providing exceptional service and promptly addressing concerns.
Line Cook
Braums Ice Cream And Dairy
Duncanville, TX
07.2015 - 09.2017
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.
Education
High School Diploma -
Dallas Can Academies
Dallas, TX06.2016
Skills
- Hardware troubleshooting
- IT Infrastructure
- Network Administration
- Teamwork and Collaboration
- Multitasking
- Application support
- Analytical Skills
Certification
Security Plus (Sec+)
Timeline
Security Officer
Iidon Security Associates
01.2024 - 05.2024
Network Communication System Specialist
Army
11.2020 - 11.2023
Security Officer
Golden Rule Charter School
08.2019 - 09.2020
Team Member
Target
11.2018 - 06.2019
Line Cook
Braums Ice Cream And Dairy
07.2015 - 09.2017
High School Diploma -
Dallas Can Academies