Jacob Orton
Orem,UT
Summary
Diligent Banquet Captain who can lead a team even in stressful situations. Maintaining excellent customer service standards while professionally running an event.
Overview
3
3
years of professional experience
Work History
Banquet Captain
Thanksgiving Point
09.2022 - Current
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Supervised and mentored kitchen and serving staff.
- Oversaw timeliness and quality of food delivery at high-volume events.
Warehouse Associate
Alice Lane Home Collection
07.2022 - Current
- Worked safely around moving machinery.
- Prepared orders for shipment by systematically picking, packing and labeling merchandise.
- Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Delivered furniture while ensuring good customer service.
In-N-Out Associate
In-N-Out Burger
06.2018 - 07.2020
- Worked varied hours, days, nights and weekends as business needs dictate.
- Managed customer relations and customer service through daily communication and interaction.
- Maximized customer interactions by promptly identifying needs and wants.
- Increased customer satisfaction significantly within department.
- Educated new hires on company policies and procedures by designing and developing training program.
Education
High School Diploma -
Utah Valley University
Orem, UT05.2020
Skills
- Warehouse Logistics
- Professional Relationships
- Good with Numbers
- Corrective Actions
- Motivated Team Player
- Customer Care
- Performance Improvement
Accomplishments
- Supervised team of 10 staff members for an event of 500 customers.
I served a mission for the Church of Jesus Christ of Latter Day Saints for two years.
Languages
Spanish
Timeline
Banquet Captain
Thanksgiving Point
09.2022 - Current
Warehouse Associate
Alice Lane Home Collection
07.2022 - Current
In-N-Out Associate
In-N-Out Burger
06.2018 - 07.2020
High School Diploma -
Utah Valley University
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