Hailey Fagiano
Raleigh,NC
Summary
Seasoned hospitality professional with extensive experience in high-end dining, specializing in elevated guest service. Proven track record in professional service training and team leadership, with a focus on building cohesive, high-performing service teams that deliver consistent, memorable experiences. Adept at maintaining rigorous quality and presentation standards, driving guest satisfaction, and supporting business operations, including inventory, compliance, and financials. Passionate about hospitality excellence and known for bringing a balanced approach of professionalism, warmth, and accountability to the floor.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Banquet Captain
Raleigh Marriott Crabtree Valley
Raleigh, NC
12.2024 - Current
- Coordinated banquet events to ensure efficient operations and timely service delivery.
- Delivered seamless banquet functions for 700+ guests.
- Organized and maintained 31,000 square feet of meeting and ballroom space.
- Managed staff schedules to optimize team performance during peak periods.
- Trained team members on service standards and operational procedures.
- Collaborated with kitchen and housekeeping staff to maintain event quality.
- Organized, scheduled, and supervised staff to enhance banquet execution.
Banquet Captain
Beaufort Hotel
Beaufort, NC
04.2023 - 12.2024
- Managed high-end banquet events at an award winning boutique hotel.
- Orchestrated planning and presentation of five-course bourbon pairing balls for the Menhaden Member Community.
- Conducted pre-shift meetings with staff to review daily events, tasks, and expectations.
- Collaborated closely with catering managers on upcoming events and their needs.
- Established guidelines and procedures for operating the banquet department efficiently, at an exceptional standard.
- Monitored attendance records, payroll costs, staffing levels, inventory levels, income projections.
- Mentored and coached team of banquet setters and other event personnel.
Education
Associate of Science - Information Technology
Carteret Community College
Morehead City, NC06-2024
Skills
- Event coordination
- Staff scheduling, training, performance development
- Catering management
- Revenue analysis
- 5 years working with Micros
- SCS Reserve Event Booking Software
- CI/TY Revenue Management Software
- Social Tables Diagram Software
- Menu planning
- Venue logistics
- Problem solving
- Effective communication
Accomplishments
- Associate of the Quarter 2025- Concord Hospitality, Raleigh, NC
- Manager of the Quarter 2023- Concord Hospitality, Beaufort, NC
- Exceeded target goals in revenue for five-course bourbon pairings by leading sales team to further development
- Decreased employee turnover rate from start of promotion up to property transfer. Continued through next property.
- Increased initiative within Associate and Leadership Team.
Certification
- Leadership Development Certified; P&L Analysis, HR Compliance
- C-Certified, Information Technology
References
References available upon request.
Timeline
Banquet Captain
Raleigh Marriott Crabtree Valley
12.2024 - Current
Banquet Captain
Beaufort Hotel
04.2023 - 12.2024
Associate of Science - Information Technology
Carteret Community College