Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jacob Orzechowski

Lucian
Cheltenham,PA

Summary

Proven expertise in tire installation and exceptional customer service, honed at Autozone and Roccos Used Tires. Excelled in machinery operation and effectively resolved customer complaints, enhancing loyalty. Skilled in safety procedures and troubleshooting, ensuring operational excellence and customer satisfaction without exceeding a 55-word limit. Demonstrates punctuality and maintenance management, aligning with employer's needs for reliability and efficiency. Customer-focused Tire Technician with skill repairing leaks, balancing tires and completing alignments. Familiar with oil changes, fluid flushes, and other services. Adept at learning new technical skills quickly. Knowledgeable Tire Technician with good customer service skills and in-depth understanding of different vehicle systems. Experienced in completing services quickly and accurately to handle high daily workload. Offering over 6 years in field.

Overview

7
7
years of professional experience

Work History

Tire Technician

Roccos Used Tires
04.2015 - 09.2022
  • Rotated, mounted and balanced tires on cars, trucks, and vans.
  • Sourced tires to meet customer quality and budget needs.
  • Operated machines safely and correctly, including tire changers and wheel balancers.
  • Inspected vehicle brakes, shocks and suspension systems, making repair recommendations to restore condition.

Customer Service Representative

Autozone
01.2020 - 01.2022
  • Handled customer inquiries and suggestions courteously and professionally.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.

Education

GED -

Keystone Job Corps
Drums, PA
05.2001 -

Skills

Brake system service

Tire Installation

Punctuality

Oil Changes

Machinery Operation

Safety Procedures

Mounting expertise

Tire balancing

Alignments experience

Brake repairs

Pressure monitoring

Maintenance Management

Time tracking

Air Compressor Operation

Troubleshooting abilities

Timeline

Customer Service Representative

Autozone
01.2020 - 01.2022

Tire Technician

Roccos Used Tires
04.2015 - 09.2022

GED -

Keystone Job Corps
05.2001 -
Jacob OrzechowskiLucian