Jacob Paine
San Antonio
Summary
Recent finance graduate (BBA, 3.8 GPA) with strong customer service experience, accurate documentation habits, and a calm, professional communication style. Skilled at gathering details, explaining next steps clearly, and staying organized in fast-paced environments. Comfortable navigating multiple systems, prioritizing tasks, and delivering empathetic support when customers are stressed
Overview
9
9
years of professional experience
Work History
Auto Detailer
Unique Auto Steam Detail
11.2016 - Current
- Controlled customer scheduling, service records, and payments with a focus on accuracy, organization, and professional communication
- Handled customer questions professionally and ensured service details and records stayed accurate and organized
- Logged daily operations by tracking activity and improving simple workflows to increase consistency and efficiency
Estimator
Herrera Flooring
01.2024 - 12.2024
- Built and managed project tracking and cost analysis tools to support 40 plus estimates and active jobs, ensuring inputs were accurate and well documented
- Analyzed vendor and material pricing changes, identified variances, and communicated drivers to support competitive bids and on time decisions
- Organized digital documentation and revisions to improve review speed, reduce errors, and facilitate deadline driven deliverables
Education
BBA - Finance
The University of Texas At San Antonio
San Antonio, Texas12.2025
No Degree - Business Administration
Northeast Lakeview Community College
12.2022
Skills
- Customer service
- Active listening
- De-escalation and empathy
- Accurate documentation
- Time management and schedule adherence
- Multitasking across systems
- Problem solving
- Professional written communication
- Microsoft Excel/Word/Outlook
Activities
- UTSA College of Business Career Action Program | Spring 2024
Timeline
Estimator
Herrera Flooring
01.2024 - 12.2024
Auto Detailer
Unique Auto Steam Detail
11.2016 - Current
BBA - Finance
The University of Texas At San Antonio
No Degree - Business Administration
Northeast Lakeview Community College