Summary
Overview
Work History
Education
Skills
Timeline
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Jacob Parham

Pea Ridge,USA

Summary

Dynamic Account Manager offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team leader with robust background in customer relationship management.

Overview

11
11
years of professional experience

Work History

Logistics Specialist

Happy Egg
10.2024 - Current
  • Coordinate flock placement by managing scheduling and farm assignments to ensure efficient bird distribution across contract farms.
  • Support farmer recruitment efforts, including identifying, contacting, and evaluating potential new growers.
  • Facilitate onboarding for new growers, guiding them through contracts, compliance requirements, and operational readiness.
  • Serve as a liaison between growers and internal teams, ensuring clear communication and smooth integration into company processes.

Account Manager

Uber Freight
02.2021 - 10.2024
  • Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
  • Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
  • Facilitated client satisfaction and renewed customer relations to drive growth.
  • Contributed to team objectives in fast-paced environment.
  • Increased client satisfaction by building strong relationships and addressing their needs promptly.

Carrier Sales Representative

TMC Transportation
04.2018 - 02.2021
  • Performed cold-calling and follow-ups with leads to secure new revenue.
  • Promoted high level of customer satisfaction using strong relationship-building skills, consistent follow-up and prompt issue resolution.
  • Researched potential clients and markets to prepare for appointments.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.

Logistics Broker

Giltner Logistics
12.2014 - 04.2018
  • Coordinated with shipping and transport companies on behalf of clients.
  • Tracked shipments processing through customs and other agencies and obtained clearances.
  • Developed and maintained relationships with customs brokers, freight forwarders and customers.
  • Followed SOPs with all customer account actions and data management to keep consistent service levels.

Education

Northwest Mississippi Community College
Senatobia, MS

Skills

  • Networking Skills
  • Strategic Planning
  • Account Management
  • Customer Satisfaction
  • Cost Reviewing
  • Excellent Communication Skills
  • Teamwork and collaboration
  • Relationship building

Timeline

Logistics Specialist

Happy Egg
10.2024 - Current

Account Manager

Uber Freight
02.2021 - 10.2024

Carrier Sales Representative

TMC Transportation
04.2018 - 02.2021

Logistics Broker

Giltner Logistics
12.2014 - 04.2018

Northwest Mississippi Community College

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