ROSA HERNANDEZ
Springdale,AR
Summary
Highly accomplished Supply Chain Analyst with a proven track record in sales and contract negotiation. Expertly tracks market trends, consumer behavior, and competitor activities to develop and refine strategies that drive maximum business revenue. A talented program leader, adept at fostering innovation and adaptability to ensure the company's sustained growth and profitability. Known for exceptional customer service, effective time management, and trend tracking skills. Skilled in troubleshooting and developing successful solutions. A strong verbal and written communicator with a proven ability to cultivate positive relationships and consistently exceed goals.
Overview
9
9
years of professional experience
Work History
Customer Service & Logistics Specialist
Tyson Foods
08.2023 - Current
- Efficiently oversee and manage replenishment orders for schools in the Southeast of the United States through the K-12 website, ensuring timely and accurate delivery of products
- Collaborate closely with the transportation and sales teams to address and resolve logistical issues, ensuring smooth operations and customer satisfaction
- Provide valuable insights and recommendations on inventory levels, proactively working to prevent stock shortages and ensure schools have an uninterrupted supply of products
- Ensure alignment and accuracy between the K-12 system and SAP, meticulously verifying and reconciling data to maintain consistency and reliability in inventory management
Supply Chain Analyst
Hub Group
08.2022 - Current
- Cultivated strong, long-term relationships with major retail suppliers through consistently delivering prompt and courteous service
- Maintained accurate and up-to-date documentation of supply chain processes and retail delivery requirements, ensuring reliable reference for future operations
- Developed comprehensive inventory systems to effectively track and analyze current supply chain data of our customers
- Allocated inventory to retail orders when need be
- Successfully managed customers' inventory with 3PL warehouses, ensuring accurate reconciliation and investigating root causes of inventory adjustments
- Proficiently handled cycle count requests and executed promotional projects
Barista
Doomsday Coffee and Roastery
02.2021 - 09.2023
- Delivered exceptional customer service, building strong relationships with regular customers, and ensuring a positive experience for all patrons
- Expanded expertise in coffee, mixology, and latte art, consistently delivering high-quality beverages that delighted customers and showcased the artistry of coffee-making
- Proactively contributed ideas and suggestions to enhance restaurant efficiency, leveraging my knowledge of operations and customer flow to streamline processes and improve overall productivity
- Took initiative in menu development, introducing new and innovative items that catered to customer preferences and contributed to increased sales
- Additionally, played a key role in training new staff members, ensuring consistent service standards and fostering a cohesive team environment
Logistics Sales
TMC
03.2021 - 04.2022
- Demonstrated exceptional sales performance by consistently surpassing quotas through a deep understanding of products and a proactive approach to addressing customer needs
- Achieved an impressive $105k in revenue within the first year by consistently promoting products and prioritizing customer satisfaction
- Utilized Salesforce to document, research, and resolve customer service issues, resulting in high levels of customer satisfaction and repeat business
- Cultivated positive and productive relationships with carrier sales representatives, effectively negotiating lanes and resolving load-related issues
- This collaborative approach ensured smooth operations and enhanced customer service
- Implemented innovative strategies to optimize logistics operations, resulting in improved efficiency and cost savings for both the company and customers
Regional Sales Manager
4Score
03.2019 - 12.2020
- Successfully managed and mentored a team of 3-5 regional sales representatives, fostering a positive feedback culture and driving exceptional performance
- Implemented a comprehensive recruitment strategy, conducting interviews and hiring top talent to strengthen the sales team
- Collaborated with advertising groups to ensure consistency between advertising messages and retail incentives, resulting in increased sales and market penetration
- Proactively drove territory growth by continuously prospecting new business opportunities and maintaining a detailed and up-to-date database of sales pursuits
Licensed Insurance Sales Agent
AllState
04.2016 - 05.2019
- Accommodated diverse insurance requests and proactively explored new value opportunities, resulting in an enhanced reputation for the insurance agency
- Attended industry conferences to stay up-to-date with the latest products and trends, ensuring a competitive edge in the market and the ability to provide clients with the most relevant and comprehensive coverage options
- Successfully built a loyal clientele by leveraging networking, direct referrals, lead databases, and cold calling techniques, fostering strong client relationships based on trust and exceptional service
- Conducted thorough assessments of insured property value to accurately calculate premiums and payment periods, followed by skillful negotiation of contracts with clients to establish optimal coverage at the lowest cost, resulting in increased client satisfaction and retention
Education
No Degree - Supply Chain & Logistics
Bellevue University
Bellevue, NE02-2027
High School Diploma - undefined
Springdale High School
Springdale, AR06.2016
Skills
- Networking Skills
- Cold Calling
- Supply Chain Planning
- Continuous Improvements
- Inventory Management
- Negotiating
- Warehouse operations
- Excel
- Fourkites
- SAP
- Nova
- K12
- Operating various WMS
Timeline
Customer Service & Logistics Specialist
Tyson Foods
08.2023 - Current
Supply Chain Analyst
Hub Group
08.2022 - Current
Logistics Sales
TMC
03.2021 - 04.2022
Barista
Doomsday Coffee and Roastery
02.2021 - 09.2023
Regional Sales Manager
4Score
03.2019 - 12.2020
Licensed Insurance Sales Agent
AllState
04.2016 - 05.2019
High School Diploma - undefined
Springdale High School
No Degree - Supply Chain & Logistics
Bellevue University
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