Esteban Espinoza
Houston,TX
Summary
Bilingual and experienced Logistics Specialist with 14 distinguished years in coordinating international and domestic transport, warehousing specialist, dispatching, routing, and fleet operations. Knowledge of international customs, tariffs, carriers, rates, services, and routes. Proficient with computerized AES filing, data entry, and inventory reconciliation programs. Fluency: English, Spanish. Specialize in quality, speed, and process optimization. Articulate, energetic, and results-oriented with exemplary passion for developing relationships, cultivating partnerships, and growing businesses.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Customer Service & Logistics Specialist
Teleos Ag Solutions
Houston, TX
02.2022 - Current
- Developed highly empathetic client relationships and earned a reputation for exceeding service standard goals.
- Facilitated inter-departmental communication to effectively provide customer support.
- Analyze and coordinate all rail and truck arrangements in the US.
- Calculations of prices, volumes, and more on a daily basis.
- Record shipment data, such as weight, charges, space availability, damages, or discrepancies, for reporting, accounting, or record keeping purpose.
- Supported senior company leaders by delivering reports outlining performance to drive process improvements.
- Streamlined office operations using automation, oversaw client communications, managed record tracking, and data communication activities.
- Coordinated incoming and outgoing shipments to maintain schedules.
- Tracked supply, equipment, and product inventory quantities to maintain necessary levels.
- Managed and tracked package transfers such as bills of lading, delivery receipts, packing lists, and load tags.
Shipping Coordinator
National Oilwell Varco Inc
Houston, TX
03.2018 - 02.2022
- Orchestrated routing by producing accurate shipping documentation and package labels.
- Reviewed paperwork to determine priorities and set schedules.
- Generated end-of-day reports covering shipments, productivity and financial totals.
- Investigated and adopted optimal shipping and receiving strategies by selecting best carriers, routes and methods to minimize costs and enhance schedules.
- Monitored inventory to maintain sufficient supply levels to meet business and customer needs.
- Collaborate with third-party logistics to develop a plan of action for coordination of heavy-duty steel tubing reels.
- Drafted and managed work and shipping orders, bills of lading and shipping route materials for accurate and compliant recordkeeping.
- Responsible for saving the company 15% to 20% shipping cost by comparing third-party carrier quotes for best shipping options.
Account Operations Coordinator
Crane Worldwide Logistics
Houston, TX
03.2017 - 03.2018
- Provided direction and guidance to internal teams in order to achieve targets.
- Developed and implemented daily operations plans such as delivery routes, employee assignments, and strategies.
- Oversaw day-to-day operations of large teams across several sites.
- Collaborated with area managers to evaluate needs and optimize operational plans.
- Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
- Correspond with establishment representatives to rectify problems, such as damages, shortages, or nonconformance to specifications.
- Knowledge of principles and methods for moving people or goods by air, rail, sea, or road, including the relative costs and benefits.
- Managed over 50 customer calls and emails per day to maintain daily operations.
Export Specialist Level III
CEVA Logistics Inc.
Houston, TX
05.2012 - 02.2017
- Obtained competitive rates and space with airlines, steamship lines, railways and trucking companies.
- Completed AES filings for U.S. Customs exports requirements, prepared letters of credit and put together export declarations.
- Verified shipments against documents to maintain accuracy.
- Followed requirements and regulations for dangerous goods handling.
- Documented waybill data and dimensions and weights of cargo in computer database.
- Tracked shipments processing through customs and other agencies and obtained clearances.
- Maintained open communication with customers and overseas partners to update all parties on order and shipping changes.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Followed SOPs with all customer account actions and data management to keep consistent service levels.
- Advised customers on transportation options, types of carriers or shipping routes.
Lead Shipper
Agility Project Logistics
Houston, TX
06.2007 - 03.2012
- Received incoming shipments, compared contents against associated records and transmitted to proper department.
- Operated equipment such as forklifts and balers to move outgoing shipments to loading area.
- Inspected merchandise and sent damaged pieces for repair before shipment.
- Organized storage areas to optimize materials movements and minimize labor hours.
- Monitored scheduled shipment dates to achieve timely delivery, expediting as necessary and communicating variances to customers.
- Orchestrated routing by producing accurate shipping documentation and package labels.
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
- Boosted inventory and recordkeeping accuracy by conducting thorough inspections and comparing shipment contents with documentation.
- Investigated and adopted optimal shipping and receiving strategies by selecting best carriers, routes and methods to minimize costs and enhance schedules.
- Packed, secured, labeled and applied postage to materials to prepare items for shipment.
- Utilized forklift or pallet truck to load, unload, transport and store goods.
- Verified orders by comparing names and quantity of items packaged with shipping documents.
- Drafted and managed work and shipping orders, bills of lading and shipping route materials for accurate and compliant recordkeeping.
Education
Some College (No Degree) - Logistics And Global Supply Chain Management
Houston Community College
Houston, TXHigh School Diploma -
Stephen F Austin High School
Houston, TX05.2006
Skills
- Responding to Difficult Customers
- Building Customer Trust and Loyalty
- Courteous with Strong Service Mindset
- Understanding Customer Needs
- Customer Account Management
- Database Management
- Strong Analytical and Problem Solving Skills
- Document and Records Management
- Team-Oriented and Cooperative
- Establishing and Maintaining Customer Relationships
Certification
International Maritime Dangerous Good - Dec. 2015 - Dec 2018
IATA/ICAO Dangerous Good by Air - Dec. 2015 - Dec. 2017
Timeline
Customer Service & Logistics Specialist
Teleos Ag Solutions
02.2022 - Current
Shipping Coordinator
National Oilwell Varco Inc
03.2018 - 02.2022
Account Operations Coordinator
Crane Worldwide Logistics
03.2017 - 03.2018
Export Specialist Level III
CEVA Logistics Inc.
05.2012 - 02.2017
Lead Shipper
Agility Project Logistics
06.2007 - 03.2012
Some College (No Degree) - Logistics And Global Supply Chain Management
Houston Community College
High School Diploma -
Stephen F Austin High School