Summary
Overview
Work History
Education
Skills
Timeline
BusinessAnalyst
Amanda  Maltos

Amanda Maltos

Midland,TX

Summary

Summary of Qualifications I have experienced a range of different work environments within my seven years of retail. I am dependable, hardworking, and eager to learn. I have cash handling training, and knowledge in technology used within curbside. I have great interpersonal skills, and I am a problem solver that is capable of multitasking, and finishing projects in a timely manner. Organizational skills will ensure a neat and orderly work environment. I also offer great customer service skills which has led me into my role as a specialist in curbside dealing with customer relations. I am recently a college graduate and a hardworking student offering part-time work experience and extensive knowledge of core subject matter. Meticulous and detail-oriented with excellent observational, organizational and communication skills. Skilled at using educational knowledge and industry expertise to achieve cutting-edge results. I am ready to develop new skills and grow knowledge by gaining practical experience within a educational setting. Quick learner familiar with common software applications and research methodologies.

Overview

6
6
years of professional experience

Work History

Customer Service Specialist- Curbside

HEB Grocery Store
Midland, TX
07.2018 - Current
  • Hourly rate: $23.00
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Took payment information and other pertinent information such as addresses and phone numbers to place orders.
  • Complied with company policies and procedures by encouraging positive and effective work environment among all employees.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.

Order Picker

Target
Midland, TX
06.2017 - 07.2018
  • Hourly rate: $14.00
  • Prepared orders by processing requests, pulled materials from warehouse, packed boxes and prepared shipments.
  • Reduced fulfillment errors by using RF scanners to quickly pick items to proper bins.
  • Picked and packed order items.

Sales associate

AGACI
Midland, TX
06.2016 - 06.2017
  • Hourly rate: $10.40
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Answered customer questions regarding sizing, accessories and proper care for merchandise.

Swim Lesson Instructor

YMCA
Midland , TX
05.2016 - 06.2016
  • Taught students pool and water safety guidelines.
  • Taught daily swim instruction to students varying in ages and skill levels.
  • Prepared equipment before each class class and stored items promptly after classes.
  • Assisted in setting up pool deck, cleaning up public areas and closing pool in unsafe conditions.
  • Planned classes covering different ages and skill levels to prepare students for basic and advanced swimming needs.
  • Took notes strengths and weaknesses of each child in class to track progress.

Education

B.S - Kinesiology Exercise Science

University of Texas of The Permian Basin
Odessa, TX
05.2022

Associate Of Applied Science -

Midland College
05.2019

High School Diploma -

Robert E Lee High School
Midland, TX
06.2016

Skills

  • Efficient and Detail-Oriented
  • Data Entry and Maintenance
  • Cash Register Operations
  • Calm and Professional Under Pressure
  • Upbeat and Positive Personality
  • Quick Learner
  • Hardworking and Reliable
  • Order and Refund Processing
  • Customer Service and Assistance
  • Engaging with Diverse Customers
  • Providing Feedback
  • Goal-Driven
  • Responding to Difficult Customers
  • Effective Written and Verbal Communication
  • High-Volume Call Environments
  • Collaborative Environments
  • Microsoft PowerPoint,Word,Excel
  • Excellent Attention to Detail
  • CPR certified
  • Excellent with Young Children
  • Child Supervision

Timeline

Customer Service Specialist- Curbside

HEB Grocery Store
07.2018 - Current

Order Picker

Target
06.2017 - 07.2018

Sales associate

AGACI
06.2016 - 06.2017

Swim Lesson Instructor

YMCA
05.2016 - 06.2016

B.S - Kinesiology Exercise Science

University of Texas of The Permian Basin

Associate Of Applied Science -

Midland College

High School Diploma -

Robert E Lee High School
Amanda Maltos