Brianna Gonzales
San Antonio,TX
Summary
Experienced in customer service, who is organized, driven, motivated, team player, who is seeking a rewarding career where my skills can be utilized, and seeking continued professional growth.
Overview
8
8
years of professional experience
Work History
Customer Service Curbside shopper
HEB
2021.09 - Current
- Packages, transports, and loads groceries and merchandise from the store to the Customer's vehicle
- Assists in selecting, sorting, unloading merchandise from baskets or totes into refrigeration, frozen, or dry storage holding areas, and returning products to their proper location
- Provides excellent customer service by answering product-related questions, locating products, and helping Customers as needed.
- Minimizes shrink through careful handling of product.
- Achieves productivity standards.
- Complies with all federal, state, and company regulations and standards for product freshness, food safety, and sanitation.
- Uses a digital tool to select items necessary to complete orders from store to pack and put away customer orders in staging area, and to retrieve orders for customers.
Customer Service Representative (work From Home)
Aetna, a CVS Health
2023.06 - 2025.06
- Utilized CRM software to track customer interactions and manage follow-up activities effectively.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Coordinated insurance claims processing and documentation to ensure compliance with industry regulations.
Loading and sorter
UPS
2017.01 - 2019.01
- Loading packages transports to 7 states and in local neighborhood businesses
Education
MA program - undefined
Southern Careers Institute
01.2020
Graduate - undefined
John F Kennedy High School
01.2017
Skills
- Computer competence with Microsoft Office including proficient in MS Excel, Word, PowerPoint, effective communication and documentation skills, customer service, conflict resolution, multi-tasking and problem solving, detail oriented, leadership skills, organizational skills, time management, decision making, flexibility, adaptable to new ideas and opportunities and team oriented
Timeline
Customer Service Representative (work From Home)
Aetna, a CVS Health
2023.06 - 2025.06
Customer Service Curbside shopper
HEB
2021.09 - Current
Loading and sorter
UPS
2017.01 - 2019.01
MA program - undefined
Southern Careers Institute
Graduate - undefined
John F Kennedy High School