Energetic ux designer successful at motivating and building positive team dynamics to accomplish aggressive goals. Dedicated to open, communicative culture where employees feel empowered to contribute to company's success.
Hi, I’m
Jacob Patefield
Chicago,IL
Summary
Overview
20
years of professional experience
2
Certification
Work History
The Robey HotelChicago, IL
Supervisor
03.2023 - Current
Job overview
- Directed and supervised team of 15 employees in daily operations.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Monitored employee productivity levels on a regular basis to identify areas of improvement.
Dos Urban CantinaChicago, IL
Beverage Director
10.2015 - 07.2023
Job overview
- Analyzed sales data to identify trends in customer preferences for product selection or promotional strategies.
- Researched emerging industry trends in order to keep up with the latest developments related to beverage programs.
- Created and implemented beverage menus for all restaurant outlets, including cocktails, beer, wine and non-alcoholic options.
Land & Sea Dept.Chicago, IL
Bartender
03.2015 - 10.2019
Job overview
- Developed good working relationships with fellow employees through effective communication.
- Effectively multitasked within fast-paced environment.
- Worked in close collaboration with team members to ensure customers received high-quality service.
Education
Columbia College ChicagoChicago, IL
Associate of Arts from Theatre
07.2009
University Overview
Skills
- Operations Management
- Staff Management
- Business Development
- Inventory Control
- Project Management
- Data Analytics
- Goal-Oriented
- UX Design
- User Experience Testing
- Attention to Detail
- Interpersonal Communication
- Team Collaboration
- Task Prioritization
- Issue Resolution
- Creative and Innovative
- Design, Layout, and Typography
- Visual Design
- Operations Oversight
- Inventory Management
- Health and Safety Standards
- Sales
- Customer Engagement
- Customer Service Experience
Certification
- Google Coursera Ux Design Certification
- Ux Design Institute Certification
- Basset License
References
References
References available upon request.Availability
See my work availability
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Quote
Life shrinks or expands in proportion to one’s courage.
Timeline
Supervisor
The Robey Hotel
03.2023 - Current
Beverage Director
Dos Urban Cantina
10.2015 - 07.2023
Bartender
Land & Sea Dept.
03.2015 - 10.2019
Columbia College Chicago
Associate of Arts from Theatre