Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jacob Patterson

Augusta,GA

Summary

Reliable and upbeat associate successful at promoting customer loyalty, satisfaction and purchases with interpersonal consultation and diligent attention to individual needs. Knowledgeable about product merchandising and payment processing. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.

Overview

6
6
years of professional experience

Work History

Associate

Amazon
06.2022 - Current
  • Worked varied hours to meet seasonal and business needs.
  • Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties.
  • Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles
  • Worked safely around moving machinery.
  • Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
  • Operated forklift to safely move and safeguard stock and supplies in warehouse.
  • Regularly received positive reports from management and encouragement to pursue leadership roles.

Department Lead

Kroger
03.2020 - 06.2022
  • Worked varied hours to meet seasonal and business needs.
  • Maintained working knowledge of company products, services and promotions.
  • Interacted with e-commerce customers, completing transactions by delivering prompt and courteous service.
  • Processed and handled customer complaints, answering questions and providing alternative solutions.
  • Utilized customer service software to accurately enter customer data, process orders and update customer records.
  • Regularly received positive reports from management and encouragement to pursue leadership roles.

DSD Receiver

BI-LO
08.2017 - 02.2019
  • Processed reclaims and returns to vendors and warehouse for credit.
  • Tracked product for DSD vendors to verify invoices.
  • Processed daily and weekly DSD tickets to file invoices.
  • Resolved vendor errors with receiving policies to eliminate excessive inventory.
  • Entered DSD invoices into inventory system for record keeping.
  • Verified accuracy of DSD plan-o-grams and implemented weekly store merchandising notes.
  • Double-checked cargo inventories and documentation for accuracy.

Education

Associate of Arts -

East Georgia State College
Swainsboro, GA
05.2025

GED -

Augusta Technical College
Augusta, GA
12.2016

Skills

  • Communications Strategies
  • Workplace Safety
  • Critical Thinking
  • Merchandise Recommendations
  • Store Policies and Procedures
  • Multitasking in Fast-Paced Environments

Timeline

Associate

Amazon
06.2022 - Current

Department Lead

Kroger
03.2020 - 06.2022

DSD Receiver

BI-LO
08.2017 - 02.2019

Associate of Arts -

East Georgia State College

GED -

Augusta Technical College

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Jacob Patterson