Jacob Paulson
Cedar Falls,IA
Summary
Hardworking and reliable employee aspiring to continue to learn and gain experience within cyber security. Detail-oriented Service Technician with proven history of testing and evaluating service options to offer quality resolutions. Completes service orders quickly and maintains accuracy in documentation. Committed to providing superior service and clear client and team communication.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Electronic Products Services Technician
Professional Office Services Inc.
07.2023 - Current
- Effectively communicate technical information to non-technical clients, ensuring proper understanding and utilization of software features.
- Actively adhering to all safety and security protocols and policies to reduce workplace risk.
- Handle quality assessment checks for new and existing client setups.
- Performs quality assessment checks for new feature releases.
- Actively monitoring and engaging with client product utilization and security.
- Abide by all HIPPA and PCI DSS security standards.
Cashier
McDonald's
11.2016 - 07.2023
- Accepted cash and credit card payments, issued receipts and provided change.
- Answered customer questions and provided store information.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Helped customers find specific products, answered questions and offered product advice.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
Education
Bachelor of Science - Cyber Security And Information Assurance
Western Governors University
Salt Lake City, UT12-2025
High School Diploma -
Cedar Falls High School
Cedar Falls, IA05.2020
Skills
- Time Management
- Customer Service
- Cooperative Attitude
- Report Generation
- Creative Problem Solving
- Data Entry and Maintenance
Certification
- Comptia-Security +
- Comptia-Network +
- Comptia-A +
- ITIL Foundation Certificate in IT Service Management
Timeline
Electronic Products Services Technician
Professional Office Services Inc.
07.2023 - Current
Cashier
McDonald's
11.2016 - 07.2023
High School Diploma -
Cedar Falls High School
Bachelor of Science - Cyber Security And Information Assurance
Western Governors University
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