Jacob Pew
Bozeman,MT
Summary
Experienced shop leader with high level diagnostic, repair, and maintenance skills. Utilizes problem-solving skills to ensure optimal gear, tool, and machine performance. Knowledge of safety standards and compliance requirements. Focused on drop-off to pick-up customer satisfaction through accurate, quality maintenance and communication.
Overview
2026
2026
years of professional experience
Work History
Sr. Shop Mechanic
REI
11.2019 - Current
- Collaborating with team members to streamline repair workflows and improve turnaround times.
- Conducting routine maintenance on outdoor gear and shop tools/equipment, enhancing product longevity and reliability.
- Training junior mechanics in repair techniques and safety protocols, fostering skill development.
- Managing inventory levels of replacement parts, minimizing downtime during repairs.
- Implementing quality control checks on serviced equipment, maintaining high service standards.
- Increasing repeat business through exceptional customer service and clear communication of repair progress.
- Continuously updating technical knowledge through regular training sessions and certifications, ensuring up-to-date expertise in relevant tech.
Sales Associate
REI
2/12/15 - 11/1/19
- Delivered exceptional customer service to enhance shopping experiences and foster repeat business.
- Maintained knowledge of product features and promotions to assist customers effectively.
- Processed transactions accurately using point-of-sale systems to ensure seamless checkout experiences.
- Collaborated with team members to achieve sales goals and optimize store performance.
- Trained new associates on sales techniques and merchandising standards.
Skills
- Diagnostics and troubleshooting
- Customer service
- Drivetrain knowledge
- Suspension systems
- Brake systems
- Safety procedures
- Teamwork
- Problem-solving
Timeline
Sr. Shop Mechanic
REI
11.2019 - Current
Sales Associate
REI
2/12/15 - 11/1/19