Angel Fernandez

Customer service, remove/replace and repair auto transmission. Perform customer satisfaction. Book keeping. Manage shop

• Reviewed work orders to determine necessary repairs and estimated cost of completion.
• Trained and guided employees on correct methods for performing different repairs and maintenance services.
• Reviewed work orders and discussed with supervisors.
• Used diagnostics and troubleshooting tools to identify failures and equipment issues.
• Maintained an organized workspace with adequate supplies stocked at all times.
• Repaired or replaced worn or defective parts using hand tools or power tools.
• Inspected vehicles for damage and recorded findings to facilitate repairs.
• Assisted customers with inquiries regarding pricing options, payment plans and financing arrangements.
• Developed and implemented strategies to increase customer satisfaction and loyalty.
• Conferred with customers to obtain descriptions of vehicle problems and discuss work or future repair requirements.
• Resolved customer complaints in a timely manner, while maintaining positive relationships with clients.