Summary
Overview
Work History
Education
Skills
Awards
Timeline
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Jacob Pizano

Cedar Rapids,IA

Summary

Dynamic professional with a proven track record of success, excelling in customer relationship management and conflict resolution. Recognized for exceeding performance targets and developing new hires, I leverage strong organizational skills and strategic planning to drive team success and enhance service quality.

Overview

11
11
years of professional experience

Work History

Member Experience Representative

Collins Community Credit Union
Cedar Rapids, US
09.2024 - Current
  • Delivered high-quality support to members in a fast-paced call center environment.
  • Resolved account concerns and inquiries, providing tailored financial solutions.
  • Exceeded performance targets in handle time, customer service, and conflict resolution.
  • Developed and trained new hires to enhance efficiencies and improve call procedures.
  • Ensure compliance with financial regulations while maintaining the confidentiality of member information.

Supervising Manager

Midwest Janitorial
Coralville, US
07.2023 - 09.2024
  • Supervised the operation and training of 25 custodians, while managing inventory and budget considerations across multiple locations.
  • Conducted post-cleaning inspections to uphold a high cleanliness standard.
  • Provided performance feedback to staff members to enhance service quality.
  • Established strong relationships with employees and clients, demonstrating dedication to customer service.
  • Developed rapport with the primary customer contact for our most key contract, resulting in expanding services with them generating revenue.

E-Commerce Specialist

TCGplayer/Self-Employeed
Cedar Rapids, US
11.2021 - 08.2024
  • Oversaw end-to-end operations of an online trading card store, ensuring smooth functionality.
  • Monitored trading card market trends to optimize pricing strategies and enhance profitability.
  • Delivered exceptional customer service by promptly addressing inquiries, achieving 100% positive review rate.
  • Attained TCG Player Gold Star Seller status, securing prime visibility on listings.

Lead Warehouse Associate

Nordstrom
Cedar Rapids, US
05.2014 - 07.2023
  • Supervised new hires on job processes and communicated updates effectively.
  • Managed supply levels to maintain productivity and meet deadlines.
  • Operated industrial machinery while supporting cross-departmental needs through extensive training.
  • Achieved recognition in Nordstrom Employee Spotlight for exceptional productivity and team adaptability.

Education

Associate's Degree - Liberal Arts & Sciences

Kirkwood Community College
Cedar Rapids, IA
12.2016

Skills

  • Business management and leadership
  • Schedule and time management
  • Inventory and project management
  • Customer relationship management
  • Organizational and analytical skills
  • Conflict resolution
  • Strategic planning and marketing
  • Communication and mentoring skills
  • Team supervision and development
  • E-commerce and computer proficiency

Awards

  • Go The Extra Mile recognition, received at Collins Community Credit Union for displaying team dedication and commitment by being always willing to help others and leading the new hire training process.
  • Nordstrom Spotlight Award, awarded for exhibiting a high standard of productivity, quality, and safety while demonstrating team flexibility, with a can-do attitude and respect for others.
  • TCG Player Gold Star Seller, For customer testimonials and reviews highlighting the exceptional quality and service offered by my E-Commerce store.

Timeline

Member Experience Representative

Collins Community Credit Union
09.2024 - Current

Supervising Manager

Midwest Janitorial
07.2023 - 09.2024

E-Commerce Specialist

TCGplayer/Self-Employeed
11.2021 - 08.2024

Lead Warehouse Associate

Nordstrom
05.2014 - 07.2023

Associate's Degree - Liberal Arts & Sciences

Kirkwood Community College

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