ALEX GISELLE CASTILLO
BAKERSFIELD,USA
Summary
Phlebotomist with a diverse background in warehouse operations and customer service, leveraging 5 years of experience in fastpaced environments. Demonstrates exceptional skills in team coordination, inventory management, and problem-solving. Eager to apply a strong work ethic and attention to detail in a healthcare setting, while continuously enhancing technical and interpersonal skills.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Member Experience Representative
valley strong credit union
Bakersfield, CA
02.2025 - Current
- Processed customer deposits and withdrawals accurately, balancing cash drawer daily.
- Performed transactional, operational, and customer support tasks through knowledge of bank procedures and products.
- Balanced teller drawers regularly throughout the day according to established procedures.
- Built and maintained client relationships through quality, personalized interactions.
- Verified customer signatures on documents and ensured accuracy of all paperwork before submitting for approval.
HOSTESS/BUSSER
Flame and fire Brazilian steak house
Bakersfield, USA
03.2022 - 12.2024
- Warmly greeted and escorted guests to their assigned tables & seating 300-500 patrons per shift
- Coordinated 50-150 reservations per shift using Resy, Yelp, phone and email reservation systems
- Swiftly and gently addressed any customer complaints or concerns, escalating it to management when necessary
- Coordinated with the waitstaff, kitchen and managers to ensure each guest was assigned and satisfied with their service
- Inspected dining and serving areas for cleanliness and proper setup
- Assisted staff by serving food and beverages or bussing tables
- Utilized POS system to total meal costs and add taxes for final bill calculation
Shift Leader
Tonys Pizza bar and grill
Bakersfield, CA
01.2020 - 12.2022
- Provided exceptional customer service and maintained a positive attitude throughout the shift.
- Delegated tasks to employees and monitored activities and task completion.
- Mentored and coached staff by giving employees suggestions and feedback to improve job performance.
- Evaluated needs of departments and delegated tasks to optimize overall production.
- Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
- Monitored inventory levels and ordered supplies as needed.
Education
HIGH SCHOOL DIPLOMA - FASHION MERCHANDISING
Foothill High School
Bakersfield, CA07.2022
SOME COLLEGE (NO DEGREE) - PHLEBOTOMY
Phlebotomy Usa
Bakersfield, CASkills
- Package handling
- Inventory management
- Customer service
- Food service
- Warehouse operations
- POS systems
- Reservation management
- Team coordination
- Problem solving
- Drawer balancing
- Product restocking
- Customer relations
- Multitasking and organization
- Customer service excellence
- Credit and cash transactions
- Training leadership
- Customer relationship management
- Fraud detection
- Sales support
Personal Information
Willing To Relocate: Anywhere
Languages
5,Spanish, Proficient
Certification
- foods handler
- rbs certificate
- sexual harassment
Timeline
Member Experience Representative
valley strong credit union
02.2025 - Current
HOSTESS/BUSSER
Flame and fire Brazilian steak house
03.2022 - 12.2024
Shift Leader
Tonys Pizza bar and grill
01.2020 - 12.2022
HIGH SCHOOL DIPLOMA - FASHION MERCHANDISING
Foothill High School
SOME COLLEGE (NO DEGREE) - PHLEBOTOMY
Phlebotomy Usa