Tara-Lynn Kaui-Egami
Koloa,USA
Summary
Dynamic customer service professional with extensive experience at Gather Federal Credit Union, excelling in member relations and account management. Proven expertise in cash handling and POS systems, complemented by strong organizational skills and a commitment to guest satisfaction. Recognized for enhancing service efficiency and fostering positive client interactions.
Overview
13
13
years of professional experience
2
2
Certifications
Work History
Member Experience Representative
Gather Federal Credit Union
Lihue, HI
06.2020 - Current
- Provided professional, courteous service to all members.
- Maintained accurate records of membership account information.
- Processed transactions via over-the-counter, drive-up, telephone, night depository, and mail.
- Explained available services, including IRA certificates, visa credit cards, checking accounts, and loans.
- Reviewed membership applications and verified eligibility for new accounts.
- Opened and closed accounts following established procedures.
- Facilitated processing of fraud disputes to ensure member security.
- Accepted deposits, loan payments, and withdrawals while ensuring confidentiality.
- Ensured compliance with relevant laws governing membership policies and procedures.
Hostess, Pool Attendant, Pool Server, Food Runner, Busser
Timbers Resorts Kauai
Lihue, HI
12.2019 - 05.2020
- Coordinated dining room personnel activities for reservations, seating, and service efficiency.
- Greeted guests, escorted them to tables, and provided menus promptly.
- Addressed patron complaints to enhance guest satisfaction.
- Inspected dining room stations for cleanliness and requisitioned necessary supplies.
- Prepared beverages and expedited food orders to maintain service flow.
- Cleared and reset tables swiftly after guest departure.
- Ensured safety and comfort in pool area, assisting guests with lounges and umbrellas.
- Operated POS system, balancing paperwork accurately at shift end.
Cashier
Credit One Bank
Las Vegas, NV
07.2019 - 11.2019
- Operated cash register, processing customer transactions efficiently using point-of-sale systems.
- Maintained cleanliness and organization of cashier area throughout shifts.
- Assisted in serving, preparing, stocking, and cleaning cafeteria line, equipment, and tables.
- Greeted guests, took food and beverage orders, prepared and assembled food items.
- Updated food menu boards daily to reflect current offerings.
- Prepared and maintained coffee station to ensure optimal service.
- Completed opening, closing, and shift change tasks according to company guidelines.
- Restocked workstation supplies and communicated out-of-stock items to management.
Pantry Cook
Guckenheimer
San Jose, CA
04.2019 - 06.2019
- Activated salad bar refrigerators each morning to ensure optimal food preservation.
- Prepared cold appetizers, including salads, vegetables, fruits, grains, and beans while setting up deli station.
- Adhered to nutrition and sanitation regulations, maintaining safety standards consistently.
- Crafted vinaigrettes, dips, dressings, and herb-infused oils for diverse menu offerings.
- Stored ingredients properly to enhance freshness and minimize food wastage.
- Monitored food temperatures three times daily to ensure compliance with safety protocols.
- Washed dishes, sterilized equipment, restocked items, and maintained cleanliness throughout the day.
- Disassembled deli and salad bar at end of each day while safely storing items.
Pool Attendant/pool Server
Timbers Resorts Kauai
Lihue, HI
05.2018 - 03.2019
- Ensured safety, comfort, and cleanliness of pool area while serving all guests.
- Assisted guests with chaise lounges, towels, and umbrellas to enhance their experience.
- Promoted a fun and relaxing atmosphere through engaging interactions with guests.
- Provided information on available recreation facilities and activities to encourage participation.
- Offered amenities and refreshments based on guest requests to cater to individual needs.
- Greeted guests and delivered food and beverage service in a friendly manner.
- Delivered orders with a focus on crisp, clean, and professional presentation.
- Operated POS system effectively to input orders, adjust details, and process payments.
Cashier Receptionist
King Auto Center
Lihue, HI
01.2018 - 03.2018
- Greeted customers at cashier window and via phone with professionalism.
- Processed cash, checks, and credit card payments efficiently.
- Recorded payment amounts accurately in logbook.
- Issued cash refunds and credit memorandums for returned items.
- Reconciled cash drawer daily during opening and closing shifts.
- Completed end-of-day paperwork and managed cash drops.
- Resolved customer complaints with integrity and professionalism.
- Scheduled service appointments both over the phone and in-person.
Marketplace Attendant
Koloa Landing Autograph Collection
Poipu, HI
07.2016 - 01.2018
- Knowledgeable and able to explain food and beverage items offered, including ingredients, recipes, and methods of preparation to guests.
- Perform opening and closing duties.
- Account for your own cash bank.
- Take food and beverage orders.
- Make food and drink orders and deliver to guests.
- Prepare sandwich station.
- Properly wash, clean and sanitize kitchen area and equipment.
- Restock shelves and conduct inventory monthly in Marketplace.
- Set-up and break-down cabana rentals by pool side.
- Distribute towels in towel hut.
- Set-up water stations by pool side.
- Enforce water slide rules.
- Ensure the safety, comfort, enjoyment, organization and cleanliness of the pool area.
Customer Service Representative
Ventures Associates, Inc.
Lihue, HI
07.2015 - 01.2016
- Check in delivery tickets.
- Call customers with any backorders and orders.
- Ensure all invoices from previous day were accounted for, scanned into the software system and filed.
- Manage sales and personal emails.
- Input customer’s orders through phone, email, fax, walk-ins (will calls).
- File void logs, memos, invoices, drivers manifest, and daily sales book.
- Assist customers in placing special orders.
- Provide product and service information, resolving product and service problems.
- Resolve product or service problems by clarifying the customers complaint; determining the cause of the problem; expediting correction or adjustment; follow up to ensure resolution.
Security Officer
Lawai Beach Resort
Poipu, HI
07.2014 - 07.2015
- Respond to emergency situations in a timely and professional manner.
- Conduct hourly patrols, promptly report all irregularities, hazardous conditions, and suspicious activity.
- Facilitated parking on property in a friendly, informative and sincere manner.
- Maintained orderly and safe conduct of all guests and employees while on premises.
- Ensure daily lockups, safety procedures, and patrols of rooms, and floor checks.
- Administered first aid, CPR, and AED as needed.
- Assist and document incident reports relating to illness, injury theft, or damage or property.
- Create daily reports of activities during the shift.
- Complied with company and departmental safety rules and regulations, including the proper handling of all relevant equipment and machinery.
- Assist with guests’ luggage and safe lockouts.
- Maintained the cleanliness of guests lounge room, and refilled juice dispenser machine when needed.
Pool Attendant, Kauai
Sheraton Kauai Resort, Kauai Down Under
Poipu, HI
05.2013 - 10.2014
- Observe and patrol pool area and enforced safety regulations.
- Maui Jim’s retailer and sales.
- Maintained pool cleanliness, safety, and guest relationships by hourly walks around pool deck.
- Refresh guests’ towels, cabanas, and bungalows.
- Ensure all rental and beach equipment were functioning properly.
- Provide counter customer service and conduct opening and closing paperwork duties.
- Complete reservations for tours, activities, cabanas, and bungalows.
- In the mornings set-up cabanas and bungalows, and in the evenings, break down.
- Perform cashiering duties for retail items.
- Ensure the safety, comfort, enjoyment, organization and cleanliness of the pool area and services all guests.
Armed Security Officer
Ke'aki Technologies (Pacific Missile Range Facility)
Kekaha, HI
09.2013 - 06.2014
- Provided armed security to safeguard facilities and conducted patrols for visitor escorting as necessary.
- Detained individuals when required and performed random vehicle inspections.
- Protected classified information while monitoring for suspicious activities and safety hazards.
- Contacted police or fire department, activating alarms during emergencies involving unauthorized persons.
- Monitored entrances and exits of military installations to ensure security compliance.
- Administered first aid, CPR, and AED in emergency situations as needed.
- Compiled reports detailing daily activities and noted irregularities such as theft or unauthorized presence.
- Checked badges and IDs at military installation entrances to maintain security protocols.
Education
High School Diploma -
Pearl City High School
Pearl City, HI05-2008
Skills
- Computer literacy
- Office equipment operation
- Microsoft Office proficiency
- 10-key and keyboard efficiency
- Organizational skills
- Safety hazard awareness
- Guest services expertise
- Dependability
- Interpersonal skills
- Customer service enthusiasm
- OpenTable proficiency
- Cash handling expertise
- POS Micros experience
- Phone etiquette
- Banquet operations experience
- Customer service excellence
- Outgoing personality
- Reliability
- Hospitality and tourism knowledge
- Attention to detail
Additional Information - Activities
- 1st Annual Charity Walk Golf-Tournament (Hawaii Lodging and Tourism Association), 08/2021, Poipu, HI
- Back To School Bash (School Supplies Giveaway at Kukui Grove Center), 07/2022, Lihue, HI
- Annual Golf Tournament, 10/2025, Lihue, HI
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Certification
Food Service Specialist 92G, Army National Guard, 2010
References
References available upon request.
Timeline
Member Experience Representative
Gather Federal Credit Union
06.2020 - Current
Hostess, Pool Attendant, Pool Server, Food Runner, Busser
Timbers Resorts Kauai
12.2019 - 05.2020
Cashier
Credit One Bank
07.2019 - 11.2019
Pantry Cook
Guckenheimer
04.2019 - 06.2019
Pool Attendant/pool Server
Timbers Resorts Kauai
05.2018 - 03.2019
Cashier Receptionist
King Auto Center
01.2018 - 03.2018
Marketplace Attendant
Koloa Landing Autograph Collection
07.2016 - 01.2018
Customer Service Representative
Ventures Associates, Inc.
07.2015 - 01.2016
Security Officer
Lawai Beach Resort
07.2014 - 07.2015
Armed Security Officer
Ke'aki Technologies (Pacific Missile Range Facility)
09.2013 - 06.2014
Pool Attendant, Kauai
Sheraton Kauai Resort, Kauai Down Under
05.2013 - 10.2014
High School Diploma -
Pearl City High School