Natalie Jenkins
Okatie,SC
Summary
I am a loyal and hard worker. I am a team player and I am very dedicated. I am focused on maintaining high levels of accuracy,efficiency, as well as achieving goals. I am very coachable and eager to learn new skills.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Member Experience Representative
Sharonview FCU
03.2021 - Current
- Engaged in cross-selling and up-selling activities to enhance members' experiences and generate revenue.
- Utilized telephone, and email platforms to deliver outstanding customer service.
- Collaborated with internal team members to resolve members concerns and deliver enhanced customer experiences.
- Addressed members inquiries, concerns and complaints by providing solutions and alternatives and followed up to confirm resolution.
- Maintained extensive knowledge of company products to recommend items aligned with customer needs.
- Balance a cash drawer on a daily basis
- Order/Prepare shipments
- Perform monthly teller audits
- Process loans for members
- Perform transactions on members accounts
- Delivered exceptional customer service to every member by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Assistant Branch Manager
Bank OZK
01.2010 - 03.2021
- Trained and developed new team members in alignment with branch service standards and objectives.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
- Built rapport with account holders by reaching out with product recommendations and account updates.
- Coached and developed branch staff by offering constructive feedback and training opportunities.
- Facilitated customer satisfaction by executing personal communication and frequent follow-ups.
TELLER
Wachovia Bank NA
06.2007 - 11.2009
- Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
- Processed customer transactions promptly, minimizing wait times.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Learned about customer's financial needs, established trust and optimized sales opportunities resulting in quality customer service.
- Answered telephone inquiries on checking and savings accounts, loans and lines of credit.
- Identified sales opportunities and referred customers to branch partners in financial services.
- Recognized needs and referred to appropriate representative or line of business for cross-sell or service opportunities.
- Maintained friendly and professional customer interactions.
- Counted, verified and handled bank deposits and armored car transactions.
- Handled various accounting transactions.
- Established rapport with new clients to increase satisfaction and loyalty.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Education
Associate of Arts -
Bauder College
Atlanta, GAParalegal Studies
Technical College of The Lowcountry
Beaufort, SCSkills
- Upselling Products and Services
- Upbeat and Positive Personality
- Financial Services
- Call Center Customer Service
- Collaboration Experience
- Calm and Professional Under Pressure
- Efficient and Detail-Oriented
- Call Documentation
- Building Customer Trust and Loyalty
- Understanding Customer Needs
- Team Goals
- Professional Relationships
- Performance Feedback
- ATM Transactions
- Budget Coordination
- Training Junior Team Members
- Client Rapport-Building
- Client Inquiries
- Computer Proficiency
- Proactive Self-Starter
- Sales and Upselling
- Excellent Attention to Detail
Certification
Personal Finance Coach
Timeline
Member Experience Representative
Sharonview FCU
03.2021 - Current
Assistant Branch Manager
Bank OZK
01.2010 - 03.2021
TELLER
Wachovia Bank NA
06.2007 - 11.2009
Associate of Arts -
Bauder College
Paralegal Studies
Technical College of The Lowcountry