ANGELA HERNANDEZ
West Allis
Summary
Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals.
Overview
4
4
years of professional experience
Work History
Member Experience Representative
Landmark Credit Union
12.2023 - Current
- Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication
- Assisted members in managing online services and achieving daily banking needs
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions
- Managed multiple priorities during peak periods, maintaining a high level of productivity without sacrificing quality of service
- Communicated with customers to identify issues, walk through solutions and initiate corrective actions to restore service and functionality
- Received inbound phone calls from customers to provide first-level support and remotely troubleshoot issues with service, equipment or customer accounts
- Reduced wait times for customers by efficiently handling high volumes of calls and resolving issues quickly
Server, Food Runner, Host, Supervisor
Cafe Benelux
08.2020 - 11.2023
- Served food and beverages promptly with focused attention to customer needs
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows
- Worked with POS system to place orders, manage bills, and handle complimentary items
- Cultivated warm relationships with regular customers
- Maintained clean and organized dining areas to uphold restaurant hygiene standards
- Resolved customer complaints promptly and professionally to maintain positive reputation
Education
High School Diploma - undefined
El Puente
Milwaukee, WI05.2022
Skills
- Train Employees
- Cash Handling
- Ability to work under pressure
- Communication skills
- Supervisory skills
- Technology skills: POS
- Cash handling
- Conflict resolution skills
- High-Energy and Stamina
- Active Listening
- Hospitality Service Expertise
- MS Office/Excel/PowerPoint/Outlook
- Organized and Detail-Oriented
- Information Confidentiality
LANGUAGES
Spanish
Native or Bilingual
Timeline
Member Experience Representative
Landmark Credit Union
12.2023 - Current
Server, Food Runner, Host, Supervisor
Cafe Benelux
08.2020 - 11.2023
High School Diploma - undefined
El Puente
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