JACOB PONCE
San Antonio
Summary
Motivated mechanic focused on utilizing educational foundation to contribute to company success and enhance community well-being through reliable, hardworking technical expertise.
Overview
12
12
years of professional experience
Work History
Banking Customer Service Representative
USAA
San Antonio
03.2023 - 04.2025
- Resolved customer issues by utilizing effective communication and problem-solving skills to enhance customer satisfaction.
- Assisted customers with deposits, withdrawals, transfers, and other transactions.
- Educated clients on product offerings and available bank services, leading to informed decision-making and improved customer engagement.
- Maintained thorough understanding of financial products to support customer needs.
- Trained new staff on operational procedures and best customer service practices.
- Achieved top promotion in hiring class within six months by consistently exceeding performance expectations and demonstrating strong commitment.
Senior Medic
United States Army
Fort Hood
10.2015 - 03.2023
- Oversaw medical vehicle fleet valued at over $12.5 million, ensuring operational readiness.
- Oversaw medical supplies budget of $1.2 million to $2.5 million, ensuring cost-effective procurement for units.
- Achieved top 10% ranking in military evaluations, recognized for promotion potential.
- Conducted routine maintenance on vehicles, ensuring optimal functionality and readiness for operations.
- Repaired and replaced damaged parts, adhering to established safety protocols.
- Maintained precise records of all repairs and services performed on vehicles.
- Supported mechanics in executing complex repairs, contributing to improved efficiency and accuracy.
Clinic Section Sergeant
United States Army
Fort Hood
01.2020 - 11.2022
- Oversaw patient handling and implemented new guidelines during Covid-19 outbreak to maintain safety and compliance.
- Supervised 4 soldiers, managed patient load, and ensured task performance met operational standards.
- Executed daily responsibilities with precision, contributing to overall operational effectiveness.
- Completed daily work report sheets with (Excel) and delegated tasks to employees.
- Inspected monthly budget planners and finance goals with soldiers.
- Obtained secret clearance to view and handle personnel's personal information, and records.
Welder Helper
Ccc Construction
San Antonio
02.2013 - 08.2014
- Maintained positive attitude while learning new processes and techniques to enhance skills.
- Verified production specifications for accurate weights and measurements prior to ingredient mixing, ensuring quality standards.
- Documented production information in daily system logs (Excel) and communicated issues with management to facilitate timely resolutions.
- Serviced and repaired equipment regularly to ensure optimal functionality.
- Supported machine operators in setup and operation of production equipment resulting in efficient runs.
Education
Associate of Applied Science - Automotive EV And Diesel
Universal Technical Institute
Austin, TX07-2027
Bachelor of Science - Finance
Purdue University
Chicago, IL06-2024
Skills
- Vehicle maintenance and repair
- Communication skills
- Crisis management
- Power tool operation
- Lubrication systems
- System configuration
- Code implementation
- Vehicle testing
- Safety procedures
- Filter replacement
- Quality assurance
- Parts replacement
- Calibration techniques
- Mechanical troubleshooting
- Time management
- Engineering specifications
- Multitasking skills
- Workflow optimization
- Budget management
- Customer service and support
- Team management
Timeline
Banking Customer Service Representative
USAA
03.2023 - 04.2025
Clinic Section Sergeant
United States Army
01.2020 - 11.2022
Senior Medic
United States Army
10.2015 - 03.2023
Welder Helper
Ccc Construction
02.2013 - 08.2014
Associate of Applied Science - Automotive EV And Diesel
Universal Technical Institute
Bachelor of Science - Finance
Purdue University