Jacob Portillo
Rockwall,TX
Summary
Proven track record in timely deliveries and routing accuracy. Strong communication skills ensure high customer satisfaction and compliance with regulations.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Delivery Associate
Accelore Solutions
Dallas, TX
07.2022 - Current
- Managed timely deliveries to ensure customer satisfaction and operational efficiency.
- Collaborated with team members to optimize delivery routes and reduce delays.
- Operated delivery vehicles safely while adhering to traffic regulations and company policies.
- Consistently achieved top driver performance metrics.
Delivery Specialist
USPS
Dallas, USA
09.2015 - 07.2022
- Scanned labels on letters and parcels to confirm receipt.
- Signed for cash-on-delivery and registered mail before leaving post office.
- Provided customers with change of address cards and other forms.
- Leaved notices telling patrons where collected mail that could not be delivered.
- Returned incorrectly addressed mail to senders.
- Turned in money and receipts collected along mail routes.
- Met schedules for collection and return of mail.
- Recorded address changes and redirected mail for those addresses.
- Obtained signed receipts for registered, certified and insured mail, collected associated charges and completed any necessary paperwork.
- Maintained accurate records of deliveries.
- Bundled mail in preparation for delivery or transportation to relay boxes.
- Reported unusual circumstances concerning mail delivery, including condition of street letter boxes.
- Held mail for customers who were away from delivery locations.
- Arranged it in delivery sequence.
- Delivered mail to residences and business establishments along specified routes by walking and driving, using combination of satchels, carts, cars and small trucks.
- Returned to post office with mail collected from homes, businesses and public mailboxes.
- Answered customers' questions about postal services and regulations.
- Notified publishers of address changes.
Education
Associate in Science (A.S.) - Behavioral Science
UNIVERSITY OF NORTH TEXAS
Denton, TX03.2012
Skills
- Progress Tracking
- Carrier Negotiations
- Compliance Requirements
- Critical Thinking
- Creative Solutions
- Verbal and Written Communication
- Customer Inquiries
- Routing Accuracy
- Customer Engagement
- Daily Vehicle Inspections
- Timely deliveries
- Vehicle operation
- Customer service
- Performance metrics
- Route optimization
- Safety compliance
- Package handling
- Vehicle maintenance
- Signature verification
- Vehicle inspection
- DOT Medical card
Certification
- Drivers License
- Delivery Specialist
- DOT medical card
Languages
Spanish, Conversational
Timeline
Delivery Associate
Accelore Solutions
07.2022 - Current
Delivery Specialist
USPS
09.2015 - 07.2022
Associate in Science (A.S.) - Behavioral Science
UNIVERSITY OF NORTH TEXAS