Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jacob Qualls

Springfield,MO

Summary

Dynamic professional with a proven track record at The Regency, excelling in customer service and staff management. Expert in suggestive selling, adept at working under pressure, and skilled in basic accounting. Successfully trained teams, enhanced customer experiences, and exceeded sales goals, demonstrating significant achievements in diverse roles.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Lead Bartender

The Regency
11.2023 - Current
  • Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
  • Resolved customer complaints promptly and professionally, preserving positive relationships between the business and its clientele.
  • Trained new bartenders on company policies, drink recipes, and customer service best practices to maintain consistent performance across the team.
  • Upsold daily specials and beverage promotions to exceed daily sales goals.
  • Maintained a clean and well-organized bar area, ensuring compliance with sanitation standards and enhancing guest experience.

EMT-B

CoxHealth
09.2022 - Current
  • Improved patient outcomes by efficiently assessing, treating, and stabilizing medical conditions in emergency situations.
  • Ensured timely decision-making under pressure during challenging rescue operations.
  • Maintained optimal ambulance readiness by regularly inspecting vehicles for cleanliness, functionality, and proper stock levels.
  • Boosted patient satisfaction through compassionate communication and empathetic care during crises.
  • Reduced response times by effectively utilizing advanced navigation tools and prioritizing dispatch calls.

Genesis Health Clubs

Assistant Club Manager
01.2020 - 09.2022

- provide staff evaluations, ensuring sales team both met sales quotas, as well as enhanced client experience at the gym

- hired and trained new employees on sales and operational processes

- provided outreach to the community

- reduced cancellations by enhancing customer experience

- met sales expectations through quality customer service

Education

Paramedicine

Ozark Technical Community College
Springfield
12.2022

Skills

  • Customer Service
  • Works well under pressure
  • Suggestive Selling
  • Staff Management
  • Basic Accounting

Certification

- BLS (CPR)

- FTO certified

- MO Alcohol SAFE cert

Timeline

Lead Bartender

The Regency
11.2023 - Current

EMT-B

CoxHealth
09.2022 - Current

Genesis Health Clubs

Assistant Club Manager
01.2020 - 09.2022

Paramedicine

Ozark Technical Community College
Jacob Qualls