Jacob Ramirez
Tampa
Summary
High-performing food service worker offering extensive history in serving, food preparation, and customer service. Adept ability to retain information and learn new skills. Top-notch issue resolution and customer engagement talents. Works quickly in fast-paced environments. Strong problem solving and critical thinking skills and a natural leader.
Overview
8
8
years of professional experience
Work History
Server
Darden Restaurant Group
Tampa, FL
08.2023 - Current
- Managed multiple tables efficiently during peak hours, ensuring optimal guest satisfaction and timely service.
- Implemented improvements in order accuracy through effective communication with kitchen personnel, reducing errors.
- Delivered exceptional customer service, enhancing dining experiences and fostering repeat patronage.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
Deli Clerk
Publix
Tampa
09.2019 - 07.2023
- Organized and oversaw food service training to educate employees on assembling food for customers, slicing deli meats, and frying food.
- Supervised night crew operations as acting manger of the deli when mangers were absent
- Planned work for deli team to optimize coverage for busy periods.
- Orchestrated positive customer experiences by overseeing every area of the Deli
- Directed activities of team of skilled kitchen workers preparing and serving meals.
- Greeted customers at counter to fulfill requests and answer questions.
- Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
- Provided extensive knowledge of product availability, nutrition and location to customers and associates alike
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Prepared ready to eat items in the mornings to be sold on the shelves during the day
Deli Clerk
Publix
St. Petersburg, FL
11.2019 - 08.2021
- Greeted customers at counter to fulfill requests and answer questions.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Delivered exemplary customer service to guests, even in peak business periods to promote retention.
- Assembled Sandwiches
Brand Representative
Hollister.Co
Clearwater, FL
07.2019 - 04.2020
- Communicated product value, quality and style to educate and entice potential customers.
- Organized and stocked merchandise to keep necessary levels for sales demand.
- Increased brand awareness through event marketing, demonstrations, sales and brand promotion.
- Provided customer service using extensive knowledge of product sizing and availability.
Crew Member
McDonalds
Tarpon Springs, FL
06.2018 - 03.2019
- Took orders, prepared meals and collected payments.
- Worked front counter, drive-thru and other areas.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Prepared products following restaurant, health, and safety standards and procedures.
- Prepared and cooked food orders for customers by noting customizations and portion sizes.
Education
Bachelor of Science - Mechanical Engineering
University of South Florida
Tampa, FL05-2026
High School Diploma -
East Lake High School
Tarpon Springs, FL05.2019
Skills
- Strong Leadership Skills
- Food Preparation and Safety
- Fast Learner
- Premier Customer Service Skills
- Hospitality service expertise
- Food Safety and Allergen Standards
- Accurate Money Handling
- Sales expertise
Timeline
Server
Darden Restaurant Group
08.2023 - Current
Deli Clerk
Publix
11.2019 - 08.2021
Deli Clerk
Publix
09.2019 - 07.2023
Brand Representative
Hollister.Co
07.2019 - 04.2020
Crew Member
McDonalds
06.2018 - 03.2019
High School Diploma -
East Lake High School
Bachelor of Science - Mechanical Engineering
University of South Florida