Summary
Overview
Work History
Education
Skills
Timeline
Generic

Diamond Serrano

Hartford,CT

Summary

High-energy professional with a background in customer service, friendly and outgoing with a knack for making others feel comfortable and de-escalating tense situations.

Overview

9
9
years of professional experience

Work History

Server

Texas Roadhouse Restaurant
Manchester, CT
06.2021 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

WAREHOUSE WORKER

AMAZON
06.2020 - 08.2021
  • Scanning inbound packages to pallets, putting pallets on trailer with pallet jacks.

CUSTOMER SERVICE REPRESENTATIVE

UNITED BANK
09.2019 - 07.2020
  • Took incoming calls, gave information about there bank accounts, loan payments, receiving and replying to emails, team lead, Regulation D inquires.

CUSTOMER SERVICE REPRESENTATIVE/ ROUTING MANAGER

NEW ENGLAND HOME DELIVERY SERVICES
02.2018 - 11.2019
  • Spoke to customers and gave information about there delivery status, routing trucks for delivery, making sure payroll is all set for contractors.

HOSTESS/SERVER

M&M BISTRO AT THE HILTON HOTEL
09.2017 - 04.2018
  • Seating and serving customers, taking orders.

CASHIER/SHIFT LEADER

SPIRIT HALLOWEEN SUPER STORE
08.2015 - 11.2017
  • Cashier, stocked merchandise, closed/opener, key hey holder, shift lead.

SANDWICH ARTIST

SUBWAY
08.2015 - 08.2017
  • Sandwich artist, opener, customer service.

Education

HIGH SCHOOL DIPLOMA -

A.I PRINCE TECHNICAL HIGH SCHOOL
05.2017

Skills

  • Flexibility and adaptability
  • Strong leadership skills
  • Strong customer service skills
  • Communication skills

Timeline

Server

Texas Roadhouse Restaurant
06.2021 - Current

WAREHOUSE WORKER

AMAZON
06.2020 - 08.2021

CUSTOMER SERVICE REPRESENTATIVE

UNITED BANK
09.2019 - 07.2020

CUSTOMER SERVICE REPRESENTATIVE/ ROUTING MANAGER

NEW ENGLAND HOME DELIVERY SERVICES
02.2018 - 11.2019

HOSTESS/SERVER

M&M BISTRO AT THE HILTON HOTEL
09.2017 - 04.2018

CASHIER/SHIFT LEADER

SPIRIT HALLOWEEN SUPER STORE
08.2015 - 11.2017

SANDWICH ARTIST

SUBWAY
08.2015 - 08.2017

HIGH SCHOOL DIPLOMA -

A.I PRINCE TECHNICAL HIGH SCHOOL
Diamond Serrano