Jabria Mitchell
Baltimore,MD
Summary
Dedicated recent phlebotomy graduate with a strong foundation in venipuncture techniques and laboratory procedures. Proficient in maintaining aseptic conditions, ensuring patient comfort, and delivering exceptional patient care. Possesses excellent communication skills and a commitment to accuracy in specimen collection. Eager to contribute knowledge and skills to a healthcare team and provide high-quality phlebotomy services.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Nationwide
Ellicott City, Maryland
01.2023 - 07.2024
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Caregiver
Assistance Home Care
Baltimore, MD
03.2021 - 10.2023
- Supported bathing, dressing and personal care needs
- Maintained clean and well-organized environment for client happiness and safety
- Assisted elderly clients with activities of daily living such as bathing, dressing and grooming
- Improved patient outlook and daily living through compassionate care
- Prepared meals according to dietary requirements and assisted with feeding when necessary
Warehouse Worker
Amazon
Baltimore, MD
05.2019 - 12.2022
- Prepared and completed warehouse orders for delivery or pickup according to schedule
- Used pallet jacks to move items to and from warehouse locations
- Kept shelves, workstations and pallet areas neat and tidy to maintain safe work environment
- Moved large and bulky items manually or with pallet jacks or forklifts
- Operated scanners, computers, and other equipment to track orders
- Followed established guidelines for picking orders accurately
Dining Room Server
Lorien Assisted Living
Ellicott City, MD
12.2019 - 02.2021
- Cleared tables, refilled beverages, and reset table settings for new guests
- Completed opening and closing checklists to ensure smooth restaurant operations
- Collaborated with kitchen staff in order to ensure prompt delivery of food items
- Assisted with setting up dining room for special events
- Maintained cleanliness of dining area by wiping down surfaces, sweeping floors, and removing debris after meals were served
- Assisted in training new servers on proper procedures for taking orders, delivering food, bussing tables
Education
Certified Phlebotomy Technician - Phlebotomy
School of Phlebotomy
Baltimore, MD08.2023
High School Diploma -
New Spiritual Foundation Academy
Baltimore, MD06.2017
Some College (No Degree) - Child Care
The Life Bridge Health Group
Baltimore, MDSkills
- Compassionate Client Care
- ADL Assistance
- Behavioral Management
- Progress Documentation
- Infection control
- Patient interaction
- Labeling and record-Keeping
- Patient care
- Equipment Handling
- Anatomy and physiology
- Medical terminology
- Quality assurance
- Safety procedures
- Flexibility adaptability
- Ethics and confidentiality
- Probably solving
- Teamwork
- Phlebotomy equipment maintenance
- Time management
- Organization
- Customer Service
- Reliable and punctual
- Integrity and dependability
- Multitasking and prioritization
- Documentation
- Appointment Scheduling
- Account updating
- Data Entry
- Sales closing
Timeline
Customer Service Representative
Nationwide
01.2023 - 07.2024
Caregiver
Assistance Home Care
03.2021 - 10.2023
Dining Room Server
Lorien Assisted Living
12.2019 - 02.2021
Warehouse Worker
Amazon
05.2019 - 12.2022
Certified Phlebotomy Technician - Phlebotomy
School of Phlebotomy
High School Diploma -
New Spiritual Foundation Academy
Some College (No Degree) - Child Care
The Life Bridge Health Group