Jacob Reesnes
North Little Rock,Arkansas
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
13
13
years of professional experience
Work History
Assistant Account Manager
Nation Marketing Group
11.2023 - Current
- Enhanced client satisfaction by efficiently managing accounts and addressing concerns promptly.
- Managed client relationships, resulting in increased retention and loyalty.
- Collaborated with sales teams to identify upselling opportunities and grow revenue.
- Streamlined account management processes for improved efficiency and productivity.
Overhead Door Technician
Overhead Door Company Of Little Rock
09.2021 - 10.2023
- Improved customer satisfaction by providing efficient and professional overhead door installations and repairs.
- Ensured safety standards were met during all service calls, maintaining a zero-accident record throughout tenure.
- Developed strong relationships with clients, leading to repeat business and referrals for new customers.
- Provided exceptional customer service by addressing concerns, answering questions, and offering expert advice on maintenance practices.
Utility Worker
Big H Services
03.2019 - 10.2021
- Improved service reliability by conducting routine maintenance and repairs on utility equipment.
- Enhanced safety protocols by regularly inspecting and repairing distribution lines and utility poles.
- Ensured customer satisfaction with timely response to service calls for power outages and other utility issues.
- Reduced downtime by quickly identifying and troubleshooting issues with electrical systems, water lines, or gas pipes.
Cashier
Smoothie King
01.2011 - 01.2012
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Education
Associate of General Studies -
University of Central Arkansas
Conway, AR05.2014
Skills
- Data Entry
- Complaint Resolution
- Data Collection
- Product Knowledge
- Account Updating
- Paperwork Processing
- Problem-Solving Abilities
- Customer Relations
- Critical Thinking
- Active Listening
- Customer Service
- Sales Closing
Timeline
Assistant Account Manager
Nation Marketing Group
11.2023 - Current
Overhead Door Technician
Overhead Door Company Of Little Rock
09.2021 - 10.2023
Utility Worker
Big H Services
03.2019 - 10.2021
Cashier
Smoothie King
01.2011 - 01.2012
Associate of General Studies -
University of Central Arkansas
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