Jacob Reyes
San Diego,CA
Summary
Dynamic and dedicated professional with a strong background in customer service and teamwork, honed at Cold Stone. Proven ability to enhance customer satisfaction through effective communication and problem-solving. Skilled in food preparation and maintaining high standards of cleanliness, contributing to a positive dining experience and repeat business.
Overview
3
3
years of professional experience
Work History
Team Member
Cold Stone
San Diego, CA
04.2025 - 03.2026
- Provided exceptional customer service by engaging with customers and ensuring satisfaction.
- Operated ice cream preparation equipment efficiently to create high-quality desserts.
- Maintained cleanliness and organization of work areas to comply with food safety standards.
- Assisted in training new team members on operational procedures and customer interaction techniques.
Line Cook
Rubios
San Diego, CA
04.2023 - 04.2024
- Prepared and assembled ingredients for menu items, ensuring freshness and quality standards.
- Operated kitchen equipment efficiently, maintaining cleanliness and safety protocols throughout shifts.
- Collaborated with team members to streamline food preparation processes and improve service speed.
- Followed recipes accurately to create consistent dishes that met customer expectations.
- Monitored stock levels of ingredients, notifying management of shortages or needed supplies.
- Maintained organized workstations to enhance workflow and reduce preparation time during peak hours.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
Education
Associate of Arts - Culinary
Auguste Escoffier School of Culinary Arts
Boulder, CO03.2021
Skills
- Customer service
- Positive attitude
- Teamwork and collaboration
- Problem-solving
- Clear communication
- Attention to detail
- Following instructions
- Cash handling
- Flexible schedule
- Complaint resolution
- Relationship building
- Order preparation
- Continuous development
Timeline
Team Member
Cold Stone
04.2025 - 03.2026
Line Cook
Rubios
04.2023 - 04.2024
Associate of Arts - Culinary
Auguste Escoffier School of Culinary Arts