Jacob Reza
Sunrise
Summary
Operations supervisor with extensive experience at Auto Club Group South, specializing in employee training and performance evaluation. Proficient in inventory management and fleet maintenance, consistently driving productivity and customer satisfaction. Acknowledged for rapid issue resolution, compliance adherence, and maintaining high-quality standards in dynamic environments.
Overview
14
14
years of professional experience
Work History
Supervisor of Operations
Auto Club Group South
Hollywood
09.2012 - 04.2025
- Identified and resolved job performance issues through direct discussions with employees.
- Trained employees on best practices and protocols to boost productivity.
- Reviewed attendance and productivity reports to evaluate employee effectiveness.
- Addressed customer complaints promptly to maintain high satisfaction ratings.
- Tracked inventory levels and replenished stock to uphold par levels.
- Ensured regular maintenance of Fleet trucks and compliance with county licensing.
Field Supervisor
NorthStar Cable
Pompano Beach
03.2011 - 12.2011
- Resolved field issues promptly, minimizing delays and cost overruns.
- Established and enforced procedures and work standards, promoting team performance and safety.
- Ordered or requisitioned supplies or materials.
- Conducted regular site inspections to maintain quality control standards.
- Monitored employee performance and provided feedback to enhance productivity.
Education
High School Diploma -
Arroyo High School
El Monte, CA06-2000
Skills
- Employee training and development
- Performance evaluation and feedback
- Inventory management and control
- Regulatory compliance oversight
- Fleet maintenance and operations
- Customer service excellence
- Quality assurance and control
- Payroll administration
References
References available upon request.
Timeline
Supervisor of Operations
Auto Club Group South
09.2012 - 04.2025
Field Supervisor
NorthStar Cable
03.2011 - 12.2011
High School Diploma -
Arroyo High School
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