Jacob Rice
Keizer,OR
Summary
Driven professional with extensive experience in troubleshooting, diagnostics, and customer service, notably at DTR Racing. Excels in maintaining high-quality assurance, achieving customer satisfaction, and mastering complex repairs. Demonstrates exceptional mechanical aptitude and customer rapport, ensuring swift resolution of issues and fostering positive interactions. Proven ability to enhance operational efficiency and service excellence.
Overview
15
15
years of professional experience
Work History
Pickup and Delivery Driver
R&M Plant Procurement
02.2026 - 04.2026
- Operated delivery vehicles to ensure timely pickup and drop-off of materials.
- Coordinated logistics for efficient route planning and optimized fuel consumption.
- Conducted routine vehicle inspections to maintain safety and compliance standards.
- Collaborated with procurement team to align delivery schedules with project timelines.
- Provided exceptional customer service through professional communication and problem-solving skills.
- Resolved customer concerns promptly, fostering strong relationships with repeat clients.
Technician/Shop Manager
DTR Racing
07.2017 - 02.2026
- Perform troubleshooting and diagnosis on wide range of malfunctioning equipment.
- Maintain quality assurance and customer satisfaction objectives.
- Inspect equipment to identify areas of wear or causes of malfunctions.
- Observe equipment operation to diagnose and troubleshoot reported issues.
- Organize work to meet demanding production goals.
- Apply critical thinking and research to address complex issues.
- Test components and systems to evaluate performance and identify concerns.
- Diagnose and repaired problems with electrical and mechanical systems.
Retention Customer Service Representative
T-Mobile
11.2015 - 08.2017
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Investigated and resolved customer inquiries and complaints quickly.
- Met customer call guidelines for service levels, handle time and productivity.
- Educated customers about billing, payment processing and support policies and procedures.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Delivery Driver
B&B Auto Parts
06.2014 - 11.2015
- Completed on-time deliveries by choosing best and most efficient routes.
- Delivered packages to customer doorsteps and business offices.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Verified accuracy of all deliveries against order forms.
Customer Service Representative
24 Hour Fitness
05.2011 - 11.2013
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Education
Associate In Automotive Technology - Automotive Technology
Chemeketa Community College
Salem, OR06-2007
GED -
Chemeketa Community College
Salem, OR06-2001
Skills
- Troubleshooting
- Troubleshooting and Diagnostics
- Complex Repairs
- Equipment Calibration
- Customer Rapport
- Reading Comprehension
- Heavy Lifting
- Maintenance and Repair
- Customer Interaction
- Time Management
- Verbal and Written Communication
- Power Tools and Equipment
- Attention to Detail
- Service Records Management
- Mechanical Aptitude
Timeline
Pickup and Delivery Driver
R&M Plant Procurement
02.2026 - 04.2026
Technician/Shop Manager
DTR Racing
07.2017 - 02.2026
Retention Customer Service Representative
T-Mobile
11.2015 - 08.2017
Delivery Driver
B&B Auto Parts
06.2014 - 11.2015
Customer Service Representative
24 Hour Fitness
05.2011 - 11.2013
Associate In Automotive Technology - Automotive Technology
Chemeketa Community College
GED -
Chemeketa Community College