Katie Rice
Statham,GA
Summary
Dedicated medical assistant focused on enhancing patient satisfaction through effective management of patient flow and compliance with infection control measures. Knowledgeable in patient education on skincare and post-treatment care, ensuring a seamless experience in a fast-paced medical environment.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Lead Medical Assistant
Georgia Skin Cancer & Aesthetic Dermatology
Watkinsville, GA
08.2024 - Current
- Streamlined patient flow to enhance appointment timeliness and service efficiency.
- Assisted in dermatological procedures under physician supervision and guidance.
- Guided patients on skincare products and post-treatment care for optimal recovery.
- Conducted patient intake, including medical history and vital sign assessments.
- Maintained accurate electronic health records for all patient encounters.
- Coordinated with medical staff to schedule follow-up appointments and consultations.
- Trained new medical assistants on office protocols and patient care standards.
- Ensured compliance with safety protocols and infection control measures in the clinic.
- Supervised and trained team of medical assistants to uphold care standards and improve team performance.
- Set up, cleaned and stocked examination rooms with medical supplies.
- Managed front office operations, including scheduling patient appointments and managing patient records.
- Assisted providers with surgical procedures and cosmetic procedures
Medical Assistant Support/ Medical Assistant III/ Medical Assistant II/Site Coordinator
Georgia Dermatology Partners
Braselton, USA
12.2020 - 08.2024
- Collect biopsy specimens and ensure they are routed to the proper pathology group
- Clean and sterilize all surgical instruments
- Scrubbing in and assisting with surgical procedures
- Preping room and the patient for surgical procedures
- Wound care and dressing of biopsy sites, surgical sites, etc.
- Scribing office visit for providers
- E-Scribing of all medications and biologics
- Venipucture for high risk medication monitoring
- Removal of sutures and staples post surgical procedures
- Called patients with results of biopsies/pathology reports and scheduled appropriate procedures.
- Counseled patients on medications, including biologics, wound care, and medical conditions to enhance understanding and compliance.
- Covered shifts across all locations to maintain adequate staffing and support patient care.
- Assisted patients with concerns in absence of office manager to ensure satisfaction.
- Processing payments at check out and collecting towards patients' deductibles or co-insurance
Certified Medical Assistant
Monroe Pediatrics
Monroe, USA
08.2019 - 12.2020
- Performing Vital signs including obtaining height, weight, blood pressure, temperature, pulse, and respirations
- Performing throat swabs to test for strep throat and sending out cultures to appropriate lab, capillary blood draw for CBC with differentials, giving vaccinations
- Performed vision and hearing screening for yearly wellness checks along with filling out any needed school documents (3300 Forms, asthma action plans, disability forms, vaccination record forms)
- Assisted practitioners in removal of staples and sutures, ensuring patient comfort and safety during procedure
- Input patient data into electronic medical records system, maintaining accuracy to support patient care continuity
- Taking patient history and charting in electronic medical records
- Assisting doctor and nurse practitioners with visits and care for patient
- Processing payments, scheduling patient appointments, addressing issues with parents' concerns
- Coordinate daily operations of office when manager is not present
- Handling upset or disgruntled patients in a timely and professional manner
- Tracked and organized inventory of medical supplies, facilitating timely access to necessary resources for daily operations
- Filling in for additional roles upon absence of regular employee
Patient Greeter PRN / Patient Experience Rep
Piedmont Athens Regional Medical Center
Athens, USA
04.2019 - 04.2020
- Answering phones and directing calls to proper location including departments, room numbers, etc.
- Giving directions to patients and visitors for locations in the hospital or affiliations with the hospital
- Greeting and welcoming patients and visitors with a kind and calm demeanor to help them to the best of our ability
- Providing transportation assistance when necessary
- Contacting appropriate personnel when issues arise to keep a safe environment for all
- Assist patients and family members or visitors with knowledge of hospital and surrounding area
- Assisting family members with issues during stay for themselves or the patient
- Arranging stay accommodations with our guest houses for family members of admitted patients
- Assisting family members during loss of a loved one and providing compassion along with comfort during their time of need
- Advocating for patients and family members during times of distress and incidentals
Receptionist/ Veterinary Technician Assistant
Companion Animal Hospital
Athens, USA
10.2017 - 12.2018
- Check patients in and out and collect forms of payment
- Creating estimates for surgery and vaccines
- Making and answering phone calls along with scheduling appointments
- Bathing and trimming nails on patients
- Knowledge on medicine and preventatives
- Refilling prescription medicines once approved by doctors
- Ability to have a flexible schedule including work weekends and late nights
- Performing basic technician procedures that do not require a doctor such as heartworm test, administering medicine, drawing up and administering vaccines, nail trims, etc.
Receptionist/ Veterinary Technician Assistant
Main Street Veterinary Hospital
Madison, USA
04.2017 - 10.2017
- Avimark training for checking patients in and out and collecting forms of payment
- Posting estimates to whiteboard, scheduling appointments
- Making and answering phone calls
- Weighing an animal and adding it into the system
- Drawing blood on animals along with administering vaccines
- Knowledge on medicine and preventatives along with refilling prescriptions
- Handling animals and using proper forms of restraints if necessary
- Keeping composure during work even when under stress
- Practice with starting IV catheters
- Performing basic procedures such as heartworm tests, Parvo tests, nail trims, anal gland expression
- Practice reviewing and reading bloodwork/x-rays
- Bathe and clean animals along with kennels
- Showing compassion in times of need especially during times when euthanasia is necessary
- Access needs of patient and client to please client and take care of animals
- Ability to work a flexible schedule such as staying late nights, or coming in on weekends
- Knowledge in most medicines and how to treat/cure certain illnesses
- Cleaning kennels along with scrubbing down kennels, cleaning back yard area, bathing and blow drying dogs awake and sedated
Student Worker/Receptionist Secretary
Piedmont College
Athens, USA
07.2015 - 02.2016
- Use computers for various applications, such as database management or word processing
- Perform payroll functions, such as maintaining timekeeping information and processing and submitting payroll
- Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals
- Collect and deposit money into accounts, disburse funds from cash accounts to pay bills or invoices, keep records of collections and disbursements, and ensure accounts are balanced.
- Create, maintain, and enter information into databases
- Set up and manage paper or electronic filing systems, recording information, updating paperwork, or maintaining documents, such as attendance records, correspondence, or other material
- Operate office equipment, such as fax machines, copiers, or phone systems and arrange for repairs when equipment malfunctions
- Greet visitors or callers and handle their inquiries or direct them to the appropriate persons per their needs.
Volunteer
Athens Regional Hospital (Now Piedmont Athens)
Athens, USA
05.2015 - 07.2015
- Coordinate communication between patients, family members, medical staff, administrative staff, or regulatory agencies
- Interview patients or their representatives to identify problems relating to care
- Explain policies, procedures, or services to patients using medical or administrative knowledge
- Hook patients up to monitors and perform diagnostic testing
- Bring patients to their room by means of transportation. (pushing bed or rolling wheelchair)
- Make spreadsheets on when patients needed to have an appointment
Education
Medical Assistant Program -
Athens Technical College
Athens, GA08-2019
High School Diploma - Nursing
North Oconee High School
Bogart, GA12-2014
Piedmont College - Nursing
Piedmont College
Athens, GASkills
- Patient intake
- Electronic health records
- Assisting surgical procedures
- Infection control compliance
- Patient education
- Medical terminology
- Appointment scheduling
- Team supervision
- Patient advocacy
- Attention to detail
- Problem solving
- Professionalism and ethics
Certification
- Certified Medical Assistant
- BLS AHA Certification, 225417168168, 07/01/24
- BLS AHA Certification, 195506208828, 08/01/21
Timeline
Lead Medical Assistant
Georgia Skin Cancer & Aesthetic Dermatology
08.2024 - Current
Medical Assistant Support/ Medical Assistant III/ Medical Assistant II/Site Coordinator
Georgia Dermatology Partners
12.2020 - 08.2024
Certified Medical Assistant
Monroe Pediatrics
08.2019 - 12.2020
Patient Greeter PRN / Patient Experience Rep
Piedmont Athens Regional Medical Center
04.2019 - 04.2020
Receptionist/ Veterinary Technician Assistant
Companion Animal Hospital
10.2017 - 12.2018
Receptionist/ Veterinary Technician Assistant
Main Street Veterinary Hospital
04.2017 - 10.2017
Student Worker/Receptionist Secretary
Piedmont College
07.2015 - 02.2016
Volunteer
Athens Regional Hospital (Now Piedmont Athens)
05.2015 - 07.2015
Medical Assistant Program -
Athens Technical College
High School Diploma - Nursing
North Oconee High School
Piedmont College - Nursing
Piedmont College