Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jacob Richards

Summary

Detail-oriented operations and quality professional with 7+ years of experience in returns processing, inventory management, troubleshooting, shipping operations, and quality-related projects in a high-volume distribution environment. Strong analytical and problem-solving skills with experience investigating product issues, resolving discrepancies, training employees, and using inventory and business systems including 11i, AX, and CRM. Interested in continuing to grow in quality, operations, and data-focused roles.

Overview

2027
2027
years of professional experience

Work History

Warehouse Associate

Allegion
Olathe
2018 - Current
  • Worked in returns and shipping operations handling inventory movement, replenishments, receiving putaway, shipping, and order fulfillment
  • Processed returned products from vendors including Lowe’s, Home Depot, Amazon, and Menards
  • Investigated returned products for damage, missing components, functionality issues, and inventory discrepancies
  • Determined whether products could be repaired, reworked, or returned to inventory based on quality standards
  • Reworked, repackaged, and tested mechanical and electronic lock products for inventory reuse
  • Performed electronic product testing and assisted with troubleshooting testing equipment issues
  • Verified returned products, quantities, and part numbers against customer documentation to process RMAs and resolve discrepancies
  • Helped lead night shift operations for sort line, mechanical line, and electronic line departments
  • Assisted with training employees in returns and shipping procedures
  • Participated in and helped lead quality rework, promotional, and palletizing projects

Education

Bachelor of Science - Computer Science

University of Kansas
Lawrence, KS
05-2026

Skills

Inventory & Operations Management
Returns Processing & RMA Resolution
Quality Assurance & Product Inspection
Troubleshooting & Root Cause Analysis
Electronic Product Testing
Employee Training & Team Support
Cross-Functional Communication
Inventory & Business Systems (11i, AX, CRM)
Microsoft Office & SQL Fundamentals

Timeline

Warehouse Associate

Allegion
2018 - Current

Bachelor of Science - Computer Science

University of Kansas
Jacob Richards