Jacob R. Marten
Patchogue
Summary
Account Development–focused professional with experience supporting high-volume operations, managing customer relationships, and executing performance-driven initiatives. Demonstrated ability to analyze metrics, support territory execution, and represent brands with professionalism. Brings strong communication skills, disciplined follow-through, and a consultative approach aligned with Southern Glazer’s Wine & Spirits’ commitment to supplier partnership, customer growth, and market execution.
Overview
2
2
years of professional experience
Work History
Area Manager
Amazon
Syracuse
01.2025 - Current
- Support daily execution within a high-volume, fast-paced operation, ensuring productivity, accuracy, and service-level expectations are consistently met.
- Analyze KPIs including productivity, quality, and compliance to identify trends and drive continuous improvement.
- Coach and develop team members through clear communication, goal setting, and performance feedback.
- Maintain strict adherence to safety, process, and operational standards—demonstrating execution discipline transferable to route sales and account standards.
Ticket Service Representative
New York Yankees
Bronx
07.2024 - 10.2024
- Managed relationships with season ticket holders and clients, serving as a trusted point of contact for inquiries and issue resolution.
- Maintained accurate customer records within internal ticketing systems, demonstrating attention to detail and follow-through.
- Supported promotions, special events, and VIP experiences, ensuring alignment with brand standards.
- Delivered consistently high levels of customer satisfaction through professionalism, responsiveness, issue resolution, and timely follow-through—supporting long-term client retention.
Education
Bachelor of Science - Sports Management
State University of New York (SUNY), College at Oneonta
Oneonta, NY12.2024
Skills
- Account development and relationship management
- Sales execution and customer retention
- Merchandising and promotional support
- Performance metrics and KPIs
- Inventory management
- Time management and team collaboration
- Microsoft Office Suite
- CRM and ticketing systems
- Digital communication tools
Availability
Open to flexible schedules, travel, and on-/off-premise account support.
Leadership Experience
- Staffing Committee, Annual Pickleball Tournament, Oneonta, NY, 04/01/24, Coordinated staffing schedules for 50+ participants to ensure efficient event execution.
- New Member Educator, Chi Phi Fraternity, SUNY Oneonta, 09/01/23 - 05/01/24, Led training and development of new members, reinforcing accountability, communication, and organizational standards.
- Club Baseball Team, SUNY Oneonta, 04/01/23 - 05/01/24, Demonstrated teamwork, discipline, and time management while balancing academic commitments.
- Community Engagement, Trunk or Treat Volunteer
- Community Leaves Cleaning
- Pit Run Event Support
Timeline
Area Manager
Amazon
01.2025 - Current
Ticket Service Representative
New York Yankees
07.2024 - 10.2024
Bachelor of Science - Sports Management
State University of New York (SUNY), College at Oneonta