Jacob Robinson
Charleston,SC
Summary
Successful at excelling in fast-paced, competitive environments. Goal-driven professional that is well-versed in managing diverse customer needs with speed and efficiency. Excellent organizational, relationship-building, and documentation skills.
Overview
5
5
years of professional experience
Work History
Teller
Wells Fargo
05.2025 - Current
- Processed customer transactions accurately and efficiently.
- Managed cash drawer, ensuring balanced reports at day's end.
- Assisted customers with inquiries, providing exceptional service and support.
- Educated clients on banking products and services to enhance satisfaction.
- Collaborated with team members to improve workflow and service delivery.
Retail Operations Associate
Walgreens
02.2025 - 03.2025
- Provides customers with courteous, friendly, fast, and efficient service.
- Recommends items for sale to customers and recommends trade-up and/or companion items.
- Registers customer purchases on assigned cash register, collects cash and distribute change as requested; processes void, returns, rain checks, refunds, and exchanges as needed.
- Implements Company asset protection procedures to identify and minimize profit loss.
- Ensure compliance with state and local laws regarding regulated products.
- Assumes web pick-up responsibilities (monitors orders in Picture Care Plus, fill orders (pick items), deliver orders to customers as they arrive at the store).
- Assists with exterior and interior maintenance by ensuring clean, neat, orderly store condition and appearance.
- Comply with all company policies and procedures; maintains respectful relationships with coworkers.
Universal Banker
WesBanco
02.2024 - 11.2024
- Adhered to established security procedures and reported potential fraud or safety violations to management for immediate recourse.
- Opened checking, savings, money market and certificates of deposit accounts and ordered checks, debit cards and furnished online banking details to facilitate new transactions.
- Displayed knowledge and proficiency in explaining, selling and administering products and referred customers to appropriate resources for enhanced services.
- Cashed checks accepted deposits and withdrawals within assigned limits and calculated daily transactions using computers, calculators or adding machines.
- Responsible for daily over/short reporting.
Teller
Wesbanco
07.2021 - 02.2024
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Identified sales opportunities and referred customers to branch partners in financial services.
- Balanced cash drawers daily and resolved discrepancies to provide accurate data regarding cash flow.
- Completed accurate, high-volume money counts via both manual and machine-driven approaches.
- Served as primary point of contact for customers, aiding with account maintenance and transactions.
Education
Bachelor of Science - Finance
West Virginia University
Morgantown, WV05-2021
Skills
- Exceptional customer service
- Strong work ethic
- Professionalism and courtesy
- Excellent time management skills
- Customer relationship building
- Cash management
- Documentation and reporting
Timeline
Teller
Wells Fargo
05.2025 - Current
Retail Operations Associate
Walgreens
02.2025 - 03.2025
Universal Banker
WesBanco
02.2024 - 11.2024
Teller
Wesbanco
07.2021 - 02.2024
Bachelor of Science - Finance
West Virginia University