Traveling
Jacob Rodgers
Automotive Mechanic. Customer Service Professional
Summary
Competitive Route Sales Representative with strong background providing customers with specific products to address needs and requirements. Effective in handling orders and verifying delivery of accurate shipments in alignment with strict schedules. Innovative and focused professional polished in maintaining accurate records of sales, developing leads and prospects and resolving customer issues.
Overview
6
6
years of professional experience
5
5
Certifications
Work History
Route Sales Representative
CINTAS, Professional Uniform And Facility Services
Nampa, ID
04.2022 - Current
- Identified customers' needs and provided information on appropriate products in effort to promote cross-selling.
- Immediately addressed problems with customers to promote speedy resolution.
- Managed product transitions from warehouse to customer site, loading, and unloading in alignment with specifications.
- Represented wide range of products and brands.
- Displayed products properly at customer sites and according to company specifications and policies.
- Determined best routes for driving to customer sites, accounting for such factors as weather and road construction.
- Processed customer payments and kept accurate financial records.
- Completed daily pre- and post-trip vehicle inspections.
Automotive Service Technician
Bronco Motors
Nampa, ID
02.2021 - 04.2022
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
- Trained and coached junior employees on procedures for completing various types of repairs and maintenance on cars and light trucks.
- Examined new and replacement parts to uncover defects.
- Maintained accurate records of time and materials required to perform repairs and service.
- Established clear repair plans with line-item details of expected labor and parts costs.
- Corrected faults and maximized performance by rebuilding systems and individual components.
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Completed thorough inspections of vehicles to evaluate damages and develop repair plans.
- Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees, and online knowledge bases.
Automotive Mechanic
Joy's Auto Clinic
Caldwell, ID
06.2020 - 02.2021
- Kept equipment in good working order by following operating instructions, troubleshooting breakdowns, and maintaining supplies.
- Maintained functionality and reliability of engines, machines, and systems through regular diagnostic checks.
- Utilized diagnostic equipment to evaluate mechanical problems in vehicles.
- Inspected vehicles and evaluated condition of systems, equipment, lights, and accessories.
- Tested newly installed equipment to determine proper functionality and compliance with regulations.
- Consulted manuals, technical documentation, and repair tree charts for further information prior to conducting fixes.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Test drove vehicles to determine problems and test repairs.
- Replaced damaged, missing, or defective parts with new and refurbished components.
Automotive Technician
Corwin Ford Nampa
Nampa, ID
01.2020 - 06.2020
- Inspected vehicles to determine need for changing oils and filters and provided feedback to customers.
- Topped off fluids in vehicle engines to lubricate, protect, and cool engine.
- Conducted safety checks for leaks to repair damage on undercarriage of vehicles.
- Greeted customers and answered questions about oil changes and other services.
- Worked alone or in team-based systems to complete up to 30 oil changes each day.
- Kept shop areas neat, clean, and free of safety hazards.
- Vacuumed interior of vehicles and washed exterior windows to boost customer satisfaction.
- Dismounted and mounted tires to perform air checks, rotations, and rebalances.
- Assisted other lube technicians and mechanics in vehicle diagnostic and repair work to enable timely completion of service tickets.
- Installed wiper blades and headlamps and confirmed items' functionality to promote safe vehicle operation.
- Conducted vehicle inspections and recorded results in database to comply with Idaho vehicle inspection requirements.
Automotive Service Technician
Michael's Auto Repair
Boise, ID
09.2019 - 01.2020
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Used specialized tools to detect leaks in gas and refrigerant systems.
- Completed customer orders and warranty services according to manufacturer specifications.
- Changed, rotated, and balanced tires on different types of vehicles.
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
- Analyzed and located malfunctions in brakes, motors, switches, and control systems.
- Coordinated with parts department to determine availability of necessary components.
- Corrected faults and maximized performance by rebuilding systems and individual components.
Tire Service Technician
Discount Tire
Boise, ID
06.2018 - 09.2019
- Checked tires for correct air pressures and inflated or deflated tires to meet air pressure requirements.
- Documented tire repair and replacement activities to add to vehicles' service histories.
- Noted irregular tire wear and advised customer of repair or replacement options to promote vehicle safety.
- Maintained and stored tools daily to enable retrieval from proper storage locations.
- Serviced customer vehicles quickly and accurately to meet daily appointment schedules.
- Operated machines safely and correctly, including tire changers and wheel balancers.
- Maintained and managed tire and hardware inventory with regular stock assessments.
- Disposed of old tires correctly, meeting safety and environmental requirements.
- Repaired tires to avoid costly replacements by patching, plugging and replacing valves.
Assistant Manager
Vape
Meridian, ID
08.2017 - 09.2019
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Made hiring recommendations to increase company's productivity and profitability with quality workers.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Mentored team members to enhance professional development and accountability in workplace.
- Reviewed sales and gross profit report to assess company efficiency.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Supervised day-to-day operations to meet performance, quality and service expectations.
Education
Associate of Applied Science - Automotive Technology
College of Western Idaho
Nampa, ID 08.2018 - 2020.05
Skills
Safe vehicle operation
undefinedAccomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
- Achieved 25% route volume growth within 4 months through effectively upselling products and growing customer base.
- Documented and resolved product shortage issues which led to drastic improvement in available inventory and customer satisfaction.
Certification
AST - Advanced Service Technician
Interests
Art
Gaming
Music
Timeline
Route Sales Representative
CINTAS, Professional Uniform And Facility Services
04.2022 - Current
Automotive Service Technician
Bronco Motors
02.2021 - 04.2022
Automotive Mechanic
Joy's Auto Clinic
06.2020 - 02.2021
Automotive Technician
Corwin Ford Nampa
01.2020 - 06.2020
Automotive Service Technician
Michael's Auto Repair
09.2019 - 01.2020
Associate of Applied Science - Automotive Technology
College of Western Idaho
08.2018 - 2020.05
Tire Service Technician
Discount Tire
06.2018 - 09.2019
Assistant Manager
Vape
08.2017 - 09.2019
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