Jacob Rodriguez

• Delivering excellent communication and strategic thinking to adapt to customers' needs and closing deal
• Excellent time management and communication skills
• Performed High level of Funnel Management
• Provided top level of customer service and relationship to transition to sells
• Account Manager for Business and Consumer
• Exceeded goals of over 150% consistently

• Used consultative sales approach to understand customer needs and recommend relevant offerings
• Achieved top performance by strategically adapting to rapidly changing, competitive environment
• Team mentor for new hires helping with sales technique and providing high level of customer service
• Assisted walk-in traffic with identifying customers with best entertainment solutions
• #1 RSC in 1st quarter of 2018 Direct Tv Sales

Provided extraordinary customer service and finding best over Business solution for customer to grow a successful profitable Business. Most Importantly making sure customers are completely satisfied and willing to recommend friends and family to AT&T. Assisted with migrating and provisioning customers from DSL to Fiber.

• Provided first call resolution to American Express credit card customers. Once issue was resolved up-sold customers Credit Card Registry.
• Assisted Business customers with Payment Card Industry Compliance. Helped Merchants with scanning networks to achieve passing scans. Advised Businesses on how to keep credit card information secure.
• Trainer for Trans-armor Solution. Trained new hires on PCI Compliance Standard Materials and updates. Helped with On the Job Training with monitoring and coaching of agents.