Jacob Rogers
Winona,MN
Summary
Highly efficient worker well established in fast-paced and challenging environments. Eager to learn with aptitude for applying new knowledge with skill and efficiency.
Overview
5
5
years of professional experience
Work History
Digital Team Member
Wal-Mart Corporation
05.2024 - Current
- Contributed to team success by completing jobs quickly and accurately.
- Worked different stations to provide optimal coverage and meet production goals.
- Maintained productive, efficient approach to all tasks.
- Trained new team members by relaying information on company procedures and safety requirements.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Developed strong cooperative relationships with coworkers and managers.
- Learned all required tasks quickly to maximize performance.
- Assisted customers in selecting merchandise best suited to needs.
- Addressed and resolved customer complaints in polite and professional manner.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
Receiving Coordinator, Dairy Stocking Crew, Receiving Team Member, Deli Associate, Cashier
Bluff Country Co-op
05.2021 - 05.2024
- Maintained positive relationships with representatives of UPS, FedEX, USPS, and DHL shipping companies.
- Conducted counts and audits of inventories to identify and resolve discrepancies in records.
- Inspected incoming and outgoing shipments to identify discrepancies with records.
- Staged, down stacked and transported items pulled off trucks to facilitate immediate use.
- Used pallet jacks and dollies to load and unloaded goods from trucks and containers.
- Delivered exemplary customer service to guests, even in peak business periods to promote retention.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Brewed coffee and tea and changed out drink station syrups.
- Prepared salads, soups and sandwiches for customers.
- Used POS system to enter orders, process payments and issue receipts.
- Worked with floor team and managers to meet wide range of customer needs.
Catering Server
Classic Catering
05.2021 - 05.2024
- Presented food and beverages on buffet tables and drink stations in line with formality and specifications of each event.
- Served appetizers, delivered entrees, and refilled beverages for banquet guests.
- Provided friendly, courteous service to create memorable moments for guests.
- Arranged linens and table settings according to seating plan and event theme.
- Wrapped silverware and folded napkins according to standard procedures or in requested arrangements.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Sanitized tableware and chafing dishes before catering event to avoid infection and comply with hygiene standards.
- Utilized proper food handling techniques to establish safety and quality of food served.
- Loaded and unloaded delivery van carefully to maximize efficiency.
- Maintained tidy and organized dining room, kitchen and serving stations to comply with cleanliness standards.
- Loaded and unloaded tableware, catering supplies and meals to and from catering vehicles to comply with catering logistics.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Answered guest questions about event plans and food service choices.
Carpet Cleaner
Ray's Carpet Cleaning
06.2020 - 05.2021
- Operated steam cleaners to vacuum rugs and remove loosened dirt.
- Performed specialty treatments on stains.
- Provided exceptional service for each customer to achieve complete satisfaction.
Education
High School Diploma -
Apple Valley Senior High School
Apple Valley, MN06.2018
Skills
- Leadership
- Time Management
- Adaptability
- Problem Solving
- Attention to Detail
- Resilience
- Teamwork
- Determination
- Food Safety
- Work Ethic
- Cleaning
- Complaint resolution
- Staff education and training
- Adaptability and flexibility
- Complex Problem-solving
- Money handling
- Shipping and receiving
- Positive attitude
- Conflict resolution
- Workplace safety
- Collaboration and teamwork
- POS systems
- Flexible schedule
- Heavy lifting
- Following instructions
Timeline
Digital Team Member
Wal-Mart Corporation
05.2024 - Current
Receiving Coordinator, Dairy Stocking Crew, Receiving Team Member, Deli Associate, Cashier
Bluff Country Co-op
05.2021 - 05.2024
Catering Server
Classic Catering
05.2021 - 05.2024
Carpet Cleaner
Ray's Carpet Cleaning
06.2020 - 05.2021
High School Diploma -
Apple Valley Senior High School
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