Jacob Rojas
Bellerose,NY
Summary
Dynamic hospitality professional with extensive experience at Bnos Jerusalem of Belz, excelling in customer service and event management. Proven ability to enhance guest satisfaction through effective communication and organization. Adept at training staff and fostering teamwork, consistently achieving service excellence and contributing to business growth. Experienced and dependable general worker with a proven track record of efficiently completing tasks in various settings. Skilled in manual labor, equipment operation, and maintaining a clean and organized workspace. Safety-conscious with a strong work ethic and the ability to adapt to different environments. Ready to contribute to a dynamic team and make a positive impact.
Overview
7
7
years of professional experience
Work History
Bnos Jerusalem of Belz
Waiters Group Home
Brooklyn, NY
11.2023 - Current
- Explained menu items, describing ingredients and cooking methods upon request.
- Ensured all dishes were prepared according to recipe standards.
- Checked with customers to ensure that they were enjoying their meals.
- Helped customers select menu items by suggesting courses, explaining specials and answering food preparation questions.
- Set up tables in between patrons to reduce wait times.
- Set up banquet rooms for special events including weddings, parties, business meetings.
- Reviewed daily specials, menu changes and service specifications.
- Trained new employees to perform duties.
- Stocked shelves with supplies such as utensils, cups, glasses.
- Stocked server areas with supplies before, during and after shifts.
- Suggested additional items to customers based on their preferences and needs.
Liberty Warehousing
Waiter
Brooklyn, NY
10.2018 - 10.2023
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Identified needs of customers promptly and efficiently.
- Conducted testing of software and systems to ensure quality and reliability.
- Took reservations and to-go orders to streamline process for both customer and restaurant.
- Prepared checks, itemizing total meal costs and taxes.
- Delivered food from kitchen, fulfilling additional requests to maximize guest satisfaction.
- Informed customers about specials, upselling additional food and drink items.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Provided assistance with closing tasks such as restocking supplies and cleaning equipment.
- Brought wine selections to tables with appropriate glasses and poured for customers.
- Took orders from patrons accurately and efficiently.
- Provided excellent customer service to ensure repeat customers.
- Served food and beverages to patrons and confirmed complete orders.
Ortega Nunez Company Service
Royal Prestige
The Bronx, NY
04.2021 - 08.2022
- build relationship whit customers and community to establish long-term business growth.
- achived sales goals and service targets by cultivating and securing new customer relationship
- collaborated whit upper management to implement continuous improvements and exceed team goals
- Provided support and guidance to colleagues to maintain a collaborative work environment.
Education
GED -
Manhattan Comprehensive Night + Day High School
Manhattan, NY09-2025
Skills
- Customer service
- Menu planning
- Organization and time management
- Collaboration
- Communication
- Multitasking Abilities
- Team collaboration
- Hospitality Standards
- Special Event Management
- Professionalism
- Adaptability
- Self motivation
Languages
Spanish
Native/ Bilingual
English
Professional
Custom
- I seek to perform more in what I really am, I am not a guy who likes to be a waiter and who thinks that he will live from it all his life. I dream big without losing my humility. I insist on what I do, I learn quickly and what I don't know I ask to know more
Timeline
Bnos Jerusalem of Belz
Waiters Group Home
11.2023 - Current
Ortega Nunez Company Service
Royal Prestige
04.2021 - 08.2022
Liberty Warehousing
Waiter
10.2018 - 10.2023
GED -
Manhattan Comprehensive Night + Day High School
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