Jacob Ruiter
East Lansing,MI
Summary
Proven leader and effective problem-solver, adept at enhancing team performance and customer satisfaction at Conrad's Grill. Skilled in employee training and decision-making, consistently exceeding performance metrics. Demonstrates a strong customer service focus, ensuring quality and efficiency in fast-paced environments.
Overview
8
8
years of professional experience
Work History
Shift Manager
Conrads Grill
03.2023 - Current
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
Fulfillment Expert
Target
06.2021 - 09.2022
- Collaborated with team members to meet daily targets, contributing to overall company success and growth.
- Demonstrated adaptability by successfully navigating changes in product offerings or order volumes, adjusting workflow strategies to maintain peak performance levels.
- Enhanced customer satisfaction with timely processing and shipping of orders, ensuring prompt delivery to clients.
- Exceeded performance metrics consistently by prioritizing tasks effectively within a fast-paced environment.
- Provided training for new hires on fulfillment procedures, fostering a knowledgeable workforce committed to delivering quality results.
Head Lifeguard
Holland Aquatic Center
04.2016 - 12.2020
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Trained and managed team of lifeguards on pool safety and risk management protocols.
- Provided customer service and responded to inquiries and complaints for optimal guest satisfaction.
- Enhanced swimmer safety by enforcing pool rules and regulations consistently.
Moving Helper
Boers Transfer and Storage
07.2019 - 09.2020
- Improved customer satisfaction by efficiently packing and moving belongings with care and precision.
- Enhanced team productivity by effectively coordinating tasks and communicating with coworkers to complete moves in a timely manner.
- Demonstrated adaptability by quickly adjusting plans as needed based on changing circumstances or unforeseen challenges during moves.
- Ensured client satisfaction, promptly addressing concerns and resolving issues throughout the moving process.
Education
Bachelor of Science - Packaging
Michigan State University
East Lansing, MI03.2026
High School Diploma -
Holland High School
Holland, MI05.2019
Skills
- Decision-Making
- Customer service focus
- Employee Training
- Problem-Solving
- Opening and closing procedures
- Punctual and Reliable
Timeline
Shift Manager
Conrads Grill
03.2023 - Current
Fulfillment Expert
Target
06.2021 - 09.2022
Moving Helper
Boers Transfer and Storage
07.2019 - 09.2020
Head Lifeguard
Holland Aquatic Center
04.2016 - 12.2020
Bachelor of Science - Packaging
Michigan State University
High School Diploma -
Holland High School
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