Jacob Samaniego
Fort Worth,TX
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
10
10
years of professional experience
1
1
Certification
Work History
In Store Shopper/Team Trainer
H-E-B Grocery
03.2020 - Current
- Packages, transports, loads groceries, and merchandise from the store to the customer's vehicle
- Provides superior customer service and achieves productivity standards
- The use of a digital tool to select items necessary to complete orders from the store and retrieve customer orders
- Documented training and progress on database to enable tracking history and maintain accurate records.
- Taught new team members correct procedures for all areas of operations.
- Trained and mentored 5 new personnel hired to fulfill various roles.
Active Seller
IKEA
12.2018 - 04.2020
- Interacting and assisting customers in a fast-paced setting
- Developed promotional strategies to increase awareness and achieve sales goals.
- Utilized product knowledge to educate customers on features and benefits.
- Researched and developed new products to meet customer demands.
- Responded to customer issues and resolved complaints by leveraging expert knowledge.
Team Leader
King Ranger Theater
11.2014 - 06.2019
- Evaluated staff performance and provided coaching to address inefficiencies.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
Education
Bachelor of Science - Health Information Management
Texas State University
San Marcos, TX05.2027
Bachelor of Science - EXERICSE SCIENCE, PSYCHOLOGY
TEXAS STATE UNIVERISTY
SAN MARCOS, TX12.2020
Associate Of Arts - Kinesiology
St. Philip’s College
San ANTONIO, TX05.2020
Skills
- Adaptability in Dynamic Environments
- Effective Leadership
- Skilled in High-Pressure Environments
- Detail-Oriented
- Collaborative Team Member
- Strong Verbal Communication
Accomplishments
- Promoted to Team Leader at King Ranger Theater..
- Helped open the IKEA store in Live Oak, TX.
- Promoted to be the one the first Trainers in my department at H-E-B
Certification
- American Heart Association Basic Life Support (BLS) – American Heart Association.
Timeline
In Store Shopper/Team Trainer
H-E-B Grocery
03.2020 - Current
Active Seller
IKEA
12.2018 - 04.2020
Team Leader
King Ranger Theater
11.2014 - 06.2019
- American Heart Association Basic Life Support (BLS) – American Heart Association.
Bachelor of Science - Health Information Management
Texas State University
Bachelor of Science - EXERICSE SCIENCE, PSYCHOLOGY
TEXAS STATE UNIVERISTY
Associate Of Arts - Kinesiology
St. Philip’s College
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