JACOB SANTIAGO
Lawrence,NJ
Summary
Hardworking and motivated Worker with 8 years of experience and record of success in every field I have been in. Solid history balancing team performance, customer service targets and business objectives. Dedicated to working closely with employees to maximize productivity and optimize procedures. Decisive leader with good planning and organizational skills.
Overview
5
5
years of professional experience
Work History
Manager
Kafe Ojala
Trenton, NJ
01.2021 - Current
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Created monthly reports for senior management summarizing operational performance metrics.
- Coached, mentored and trained team members in order to improve their job performance.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Established processes to ensure efficient workflow throughout the organization.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Ground beans for espresso shots according to individual customer specifications.
- Provided excellent customer service by responding to inquiries quickly and professionally.
Sports Social Media Coordinator
Players Choice
Seattle, WA
01.2021 - Current
- Developed and implemented a comprehensive social media strategy for the company's products and services.
- Created content calendars to ensure timely delivery of posts, campaigns, and promotions on various social media platforms.
- Monitored, analyzed, and reported on the performance of all social media activities using analytics tools.
- Researched current trends in the industry to identify opportunities for growth through new social media channels.
- Collaborated with marketing team members to create engaging content that resonates with target audiences.
- Managed day-to-day interactions with followers and responded promptly to customer inquiries or complaints.
- Implemented best practices for optimizing organic reach by leveraging existing relationships with influencers and bloggers.
- Identified potential partners or sponsorships to increase visibility and reach on social networks.
- Provided training sessions for employees on how they can leverage their personal accounts in support of corporate initiatives.
- Assisted in the production of a series of promotional videos for social media platforms, including YouTube and Vimeo.
- Edited raw footage into finished product using Adobe Premiere Pro software.
- Collaborated with other members of the creative team to ensure that all video content was consistent with established brand standards.
General Warehouse Driver
H&M Distribution Center
Burlington, NJ
01.2019 - 01.2021
- Maintained accurate logs of vehicle inspections and repair status.
- Checked loads to ensure that cargo was secure and distributed evenly.
- Performed routine maintenance on trucks such as checking fluid levels, replacing filters, and lubricating moving parts.
- Followed all applicable traffic laws, regulations, and defensive driving techniques while operating company vehicles.
- Loaded and unloaded goods from truck using hand-trucks or pallet jacks.
- Operated forklift to transport materials between loading, unloading, processing and storage areas.
- Maintained accurate inventory of products stored in warehouse.
- Communicated regularly with supervisors regarding daily tasks and progress.
- Retrieved orders from shelves using order picker or reach truck.
- Assisted with cycle counting process to ensure accuracy of inventory levels at all times.
Education
High school diploma -
Nottingham High School
16 credits, cyber security major -
Mercer Community College
Skills
- Staffing
- Sales Training
- Operational Cost Reduction
- Personnel Conflict Resolution
- Expense Control
- Staff Management
- Brand Management
- Project Scope
- Marketing Coordination
- Workforce Management
- Staff Motivation
- Editing Software
- Team Player
- New Hire Training
- Staff Supervision
- Work Delegation
- Staff Leadership
- Talent Review
- Profit And Loss Accountability
- Community Outreach
- Leadership And Team Building
- Decision-Making
- Social Media Posting
- Market Research
- Campaign Optimization
- Digital Marketing
- Order Picking
- Loading And Unloading
- Order Verification
- Shipment Unpacking
- Trailer Unloading
- Load Dispatching
- Order Pulling And Preparation
- Warehouse Safety
- Palletizing
- Warehouse Logistics
- Inventory And Stocking
- Picking And Processing
- Pallet Arrangement
- Stock Inspection
- Customer Service
- Customer Service-Oriented
- Dining customer service
- Customer Service Management
Volunteer Experience
- Revive Church- A leader in media to present our service in a modern setting
- Soup Kitchen- Served food to those in need
Timeline
Manager
Kafe Ojala
01.2021 - Current
Sports Social Media Coordinator
Players Choice
01.2021 - Current
General Warehouse Driver
H&M Distribution Center
01.2019 - 01.2021
High school diploma -
Nottingham High School
16 credits, cyber security major -
Mercer Community College