Jacob Sauers
Strongsville,OH
Summary
Area Manager with over 12 years of leadership and customer service excellence. Proven track record in training and development, enhancing team performance, and driving sales growth. Expert in managing high-stakes situations and fostering strong customer relationships. Skilled in both strategic oversight and hands-on support.
Overview
11
11
years of professional experience
Work History
Site Manager
Express Wash Concepts (Clean Express Auto Wash)
03.2026 - Current
- Oversaw daily operations, ensuring compliance with company standards and safety regulations.
- Work with and train employees to maximize site performance through one on one coaching, identify and provide feedback on areas of growth, strengths, and weaknesses
- Provide support on customer service issues
- Emergency assistance during equipment failures when service technicians are not available or require additional assistance.
- Audit payroll, KPI's, approve time off/PTO, review site schedules for proper labor use and shift requirements.
- Managed staff scheduling, optimizing resource allocation for peak operational efficiency.
Truck Driver
Schneider
11.2025 - 02.2026
- Operated Class A commercial vehicles to transport freight across various regions.
- Ensured compliance with federal and state transportation regulations and safety protocols.
- Conducted pre-trip and post-trip inspections to maintain vehicle safety and reliability.
- Coordinated schedules to optimize routes, reducing delivery times and improving efficiency.
- Maintained accurate records of mileage, fuel usage, and delivery logs for reporting purposes.
- Collaborated with dispatch teams to address any route changes or customer needs promptly.
Customer Service Lead
Kaiser Permanente
09.2024 - 08.2025
- Led customer service team to enhance customer satisfaction and resolve complex inquiries efficiently.
- Implemented quality assurance protocols, ensuring adherence to service standards and operational guidelines.
- Collaborated with cross-functional teams to streamline communication channels, enhancing response times and issue resolution.
- Mentored junior staff, fostering professional development and promoting a culture of continuous learning within the team.
- Resolved customer service issues using company processes and policies and provided updates to customers.
Site Manager
Express Wash Concepts (Green Clean Express)
07.2020 - 09.2024
- Oversaw daily operations, ensuring compliance with company standards and safety regulations.
- Work with and train employees to maximize site performance through one on one
coaching, identify and provide feedback on areas of
growth, strengths, and weaknesses - Provide support on customer service issues
- Emergency assistance during equipment failures when service technicians are not available or require additional assistance.
- Audit payroll, KPI's, approve time off/PTO, review site schedules for proper labor use and shift requirements.
- Managed staff scheduling, optimizing resource allocation for peak operational efficiency.
Store Manager
Rite Aid
09.2019 - 07.2020
- Responsible for day to day tasks of the store including; cash reconciliation, store setup, inventory, restocking, scheduling, task delegation, and loss prevention.
- Monitor P&L of all departments to make informed decisions on inventory best suited for stack-outs, identify areas of opportunity, and shrinkage.
- Ensure proper storage and disposal of medical documents in accordance with HIPAA guidelines.
- Hire and Train all staff in store (ASM, Supervisors, Cashiers).
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
Manager
Barnwood Arms
08.2015 - 08.2019
- Provide a "White Glove" customer service experience to both new and returning customers, catering to all needs including; product education, maintenance, and gun-smithing.
- Supervise range to identify potential safety risks before they become a danger.
- Delegate assignments, tasks, and schedule associates.
- Facilitate customer service issues and assist with technical difficulties with products. - Assist Gunsmith with workload by taking care of smaller projects in house.
- Work with Range Manager to organize training events and classes.
- Qualify Department of Corrections and various other law enforcement agencies for off-duty carry.
- Train new employees on legal procedures regarding firearm purchases, product knowledge, and safety.
Skills
- Customer Service (14 years)
- Leadership/Management (12 years)
- Human resources (12 years)
- Training and Development (10 years)
- Hard and Soft Sales Experience (9 years)
Timeline
Site Manager
Express Wash Concepts (Clean Express Auto Wash)
03.2026 - Current
Truck Driver
Schneider
11.2025 - 02.2026
Customer Service Lead
Kaiser Permanente
09.2024 - 08.2025
Site Manager
Express Wash Concepts (Green Clean Express)
07.2020 - 09.2024
Store Manager
Rite Aid
09.2019 - 07.2020
Manager
Barnwood Arms
08.2015 - 08.2019