Jacob Schaefer
Huntsville
Summary
Skilled Solution Engineer with significant experience in designing, implementing, and optimizing innovative technology solutions. Strengths include superior problem-solving skills, deep understanding of technology integration, and ability to work effectively in a team-oriented environment. Previous roles have resulted in improved operational efficiency, cost savings, and enhanced system performance. Strong communicator with ability to explain complex concepts to non-technical stakeholders.
Overview
6
6
years of professional experience
Work History
Digital Experience Sales and Solutions Engineer
DeepTarget, Inc.
Huntsville
10.2020 - Current
- Collaborated with cross-functional teams to assess client needs and propose tailored solutions.
- Developed and delivered technical presentations to prospects, customers, and internal teams to showcase features and benefits.
- Maintained a thorough understanding of the company's products, services, pricing policies, and promotional materials.
- Provided technical support and guidance to clients post-sale to ensure product integration and satisfaction.
- Attended industry conferences and events to build relationships with key partners and stakeholders.
- Identified upsell and cross-sell opportunities within the existing client base to maximize revenue.
Implementation and Support Engineer, Customer Success Consultant
DeepTarget, Inc.
Huntsville
03.2020 - Current
- Provided technical support during system deployment and user training sessions.
- Facilitated communication between clients and internal teams to streamline project workflows.
- Conducted training sessions for end users on how to use newly implemented systems or applications.
- Identified areas of improvement within existing systems or processes and proposed viable solutions.
- Managed client relationships to ensure satisfaction and retention.
Education
Bachelor of Science - Chemical Engineering
University of Alabama in Huntsville
Huntsville, AL05.2019
Skills
- Proficient in SQL Server
- Customer relationship management
- Data analysis
- Project management
- Technical implementation and presentations
- Cross-functional collaboration
- Sales solutions
- Meet deadlines while working simultaneously for multiple company teams
Timeline
Digital Experience Sales and Solutions Engineer
DeepTarget, Inc.
10.2020 - Current
Implementation and Support Engineer, Customer Success Consultant
DeepTarget, Inc.
03.2020 - Current
Bachelor of Science - Chemical Engineering
University of Alabama in Huntsville