Jacob Schmidt
Orange Park,FL
Summary
Analytical and meticulous sales professional with a wealth of experience in building strong relationships, cultivating partnerships, and driving growth in profit channels. Self-motivated leader with a natural talent for networking and developing territories. Expertise lies in leveraging customer data to deliver robust solutions that meet their needs.
Overview
10
10
years of professional experience
Work History
MSR 2 Account Services
Navy Federal Credit Union
10.2022 - Current
- Maintained comprehensive knowledge of products and services offered by the company, serving as a resource for both clients and colleagues.
- Served as a point of contact for escalations from other team members when necessary, leveraging experience to resolve complex issues quickly.
- Managed client accounts, ensuring accurate billing and prompt payment collection.
- Enhanced customer retention by providing exceptional service and maintaining strong relationships with clients.
- Researched options and recommended services to address clients' needs.
- Investigated and resolved customer inquiries and complaints quickly.
- Educated customers about billing, payment processing and support policies and procedures.
Shipping Coordinator
Coach
03.2022 - 10.2022
- Orchestrated routing by producing accurate shipping documentation and package labels.
- Received incoming shipments, compared contents against associated records and transmitted to proper department.
- Packed and labeled boxes with maximum efficiency.
- Took corrective action following accidents to eliminate possibility of recurrence.
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
- Updated database with changes in carrier status.
- Checked bills of lading, outgoing package paperwork and other documentation for accuracy.
- Verified transactions, product orders and shipping dates and entered information into databases and reports.
- Inspected incoming and outgoing shipments to identify discrepancies with records.
- Worked effectively with shippers to resolve shipment issues, damaged materials and shortages.
- Conducted research to address shipping errors and packaging mistakes.
- Handled day-to-day shipping and receiving overseeing more than 500 packages per day.
- Verified orders by comparing names and quantity of items packaged with shipping documents.
Picker
Coach
10.2021 - 02.2022
- Devised workaround solutions for Merchandise -related issues.
- Cross-trained and provided backup support for organizational leadership.
- Managed timely and effective replacement of damaged or missing products.
- Devised workaround solutions for Type-related issues.
- Calculated correct order totals, updated accounts and maintained detailed records for inventory management.
Sales Supervisor
Picture Perfect Auto Glass
08.2021 - 10.2021
- Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
- Evaluated performance against goals and implemented appropriate development
- Established and cultivated solid business relationships with new or existing customers.
- Recruited and hired top-level talent to add value and expertise to sales department.
Sales Canvasser
Universal Roof And Contracting
04.2021 - 08.2021
- Learned and implemented consultative selling skills to identify opportunities, overcome objections and close sales.
- Used scripts or persuasive sales techniques to convince clients in purchasing Product or Service.
- Drove team revenue totals by bringing in top sales numbers.
- Offered customers best-fit, beneficial solutions from available Type product line.
- Consulted with clients after sales or contract signings to resolve problems and provide ongoing support.
- Completed Number follow up appointments or calls each week to connect with warm leads.
- Pursued existing and potential customers by phone, email and text message to generate leads and close sales.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
Landscaping
Austin's classic Lawn and Landscaping,inc
04.2019 - 02.2021
- Installed and maintained landscapes at homes, offices and parks.
- Maintained grounds by trimming, weeding and general clean-up.
- Enhanced visibility and improved tree and bush shape through intentional pruning.
- Transferred materials to designated areas using hand trucks, electric carts and wheelbarrows.
- Operated landscaping equipment with focus on safety and machine longevity.
- Handled hedge, bush and shrub trimming.
- Removed weeds, hazards and debris from common pathways to improve usability.
- Answered questions and addressed customer concerns according to rigorous timetables, supporting diverse lawn health and landscape development requests.
Truck Unloader
Target
05.2018 - 08.2018
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Recommended products to customers, thoroughly explaining details.
- Loaded and unloaded materials onto or from pallets, trays, racks and shelves by hand.
- Handled packages with care while transporting from truck to loading dock.
- Sorted and properly arranged items.
Truck Unloader / Support Associate
Walmart
01.2015 - 01.2018
- Assisted with new hire processing and existing training programs.
- Mentored and guided employees to foster proper completion of assigned duties.
- Built strong relationships with customers through positive attitude and attentive response.
- Led team of Number members while providing exceptional customer service.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Cross-trained and provided backup support for organizational leadership.
- Facilitated training for associates through daily coaching and regular performance appraisals.
- Loaded and unloaded materials onto or from pallets, trays, racks and shelves by hand.
- Minimized product damage during unloading, utilizing proper lifting techniques and handling equipment.
- Handled packages with care while transporting from truck to loading dock.
Education
High School Deploma -
Homeschool
Fleming Island, FL2014
Skills
- Upselling Products and Services
- Multitasking and Prioritization
- Customer Experience
- Call Control
Accomplishments
- Supervised team of Number staff members.
- Achieved Result by completing Task with accuracy and efficiency.
Contact
Rockman7395
Timeline
MSR 2 Account Services
Navy Federal Credit Union
10.2022 - Current
Shipping Coordinator
Coach
03.2022 - 10.2022
Picker
Coach
10.2021 - 02.2022
Sales Supervisor
Picture Perfect Auto Glass
08.2021 - 10.2021
Sales Canvasser
Universal Roof And Contracting
04.2021 - 08.2021
Landscaping
Austin's classic Lawn and Landscaping,inc
04.2019 - 02.2021
Truck Unloader
Target
05.2018 - 08.2018
Truck Unloader / Support Associate
Walmart
01.2015 - 01.2018
High School Deploma -
Homeschool
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