Jacob Schmidt
Orange Park,FL
Summary
Analytical and meticulous sales professional with a wealth of experience in building strong relationships, cultivating partnerships, and driving growth in profit channels. Self-motivated leader with a natural talent for networking and developing territories. Expertise lies in leveraging customer data to deliver robust solutions that meet their needs.
Overview
12
12
years of professional experience
Work History
MSR 2 Account Services
Navy Federal Credit Union
Jacksonville, Florida
2022.10 - 2026.08
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Resolved complaints by providing timely solutions and following up to ensure resolution.
- Listened to clients and assisted with navigation of complex systems involved in Type transactions.
- Researched options and recommended services to address clients' needs.
- Built relationships with customers and community to establish long-term business growth.
- Ensured compliance with company policies to maintain operational effectiveness.
- Developed and updated databases to effectively manage and organize customer data.
Shipping Coordinator
Coach
2021.10 - 2022.10
- Coordinated shipping routing through accurate documentation and labeling to ensure timely deliveries.
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
- Packed and labeled boxes in a timely manner to ensure smooth shipping processes.
- Verified transactions, product orders and shipping dates and entered information into databases and reports.
- Inspected incoming and outgoing shipments to identify discrepancies with records.
- Verified accuracy of bills of lading and outgoing paperwork to prevent shipping discrepancies.
- Updated database to reflect changes in carrier status for accurate tracking.
- Collaborated with shippers to address and resolve shipment issues, minimizing delays from damaged materials and shortages.
- Took corrective action following accidents to eliminate possibility of recurrence.
- Verified orders by comparing names and quantity of items packaged with shipping documents.
Sales Supervisor
Picture Perfect Auto Glass
2021.02 - 2021.10
- Coached sales personnel to enhance individual selling efforts, enabling representatives to achieve targets.
- Established and cultivated solid business relationships with new or existing customers.
- Established and cultivated strong business relationships with customers, driving repeat business and customer loyalty.
- Evaluated performance against goals and implemented appropriate development
Landscaping
Austin's classic Lawn and Landscaping,inc
2019.04 - 2021.02
- Installed and maintained landscapes at homes, offices and parks.
- Maintained grounds through trimming, weeding, and clean-up to ensure aesthetic appeal and usability.
- Pruned trees and bushes to enhance visibility and promote healthy growth.
- Enhanced visibility and improved tree and bush shape through intentional pruning.
- Removed weeds, hazards and debris from common pathways to improve usability.
- Trimmed hedges, bushes, and shrubs to maintain aesthetic appeal in residential and commercial properties.
- Transferred materials to designated areas using hand trucks, electric carts and wheelbarrows.
- Responded to customer inquiries and concerns promptly, facilitating diverse lawn health and landscape development needs.
Truck Unloader / Support Associate
Walmart
2015.01 - 2019.04
- Mentored and guided employees to ensure timely and accurate completion of assigned duties.
- Handled packages with care while transporting from truck to loading dock.
- Assisted with new hire processing and existing training programs.
- Mentored and guided employees to foster proper completion of assigned duties.
- Cross-trained team members in various roles to ensure operational flexibility. and provided backup support for organizational leadership.
- Facilitated associate training through daily coaching and performance appraisals to enhance skill development.
- Facilitated training for associates through daily coaching and regular performance appraisals.
- Minimized product damage during unloading by applying proper lifting techniques and handling equipment.
Education
High School Deploma -
Homeschool
Fleming Island, FLSkills
- Customer service
- Claims Resolution
- Product upselling
- Sales strategies
- Multitasking and Prioritization
- Attention to Detail
- Performance Goals
- Sales strategies
Accomplishments
- Supervised team of Number staff members.
- Have active 2-15 Insurance License
Contact
Rockman7395
Timeline
MSR 2 Account Services
Navy Federal Credit Union
2022.10 - 2026.08
Shipping Coordinator
Coach
2021.10 - 2022.10
Sales Supervisor
Picture Perfect Auto Glass
2021.02 - 2021.10
Landscaping
Austin's classic Lawn and Landscaping,inc
2019.04 - 2021.02
Truck Unloader / Support Associate
Walmart
2015.01 - 2019.04
High School Deploma -
Homeschool